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Server name changes to a temporary name following a restore anyware using Symantec System Recovery (SSR).

Created: 19 Feb 2013
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Following a restore to different hardware (Restore Anyware) using Symantec System Recovery (SSR), the server name changes to a temporary name.

Error

Restore is successful, no errors are seen.

Environment

Windows 2008 R2

Solution:

This issue is fixed in SSR 2013.

Workaround (applies to SSR 2011):

1. Run restore
2. Do not reboot the machine after restore is complete
3. Go back to the main menu on the SRD and go to Analyze/Open Command Shell Window
4. Run REGEDIT from command prompt
5. Select HKEY_LOCAL_MACHINE registry key
6. Go to File/Load Hive and browse to C:\Windows\System32\Config and double click SYSTEM.HIV
7. Give the hive a temporary name
8. Browse HKEY_LOCAL_MACHINE\temp name\Setup\Status\UnattendPasses
9. Set the DWORD value of ‘specialize’ to 0 (default is 9)
10. Once you have made this change, select the temporary name (HKEY_LOCAL_MACHINE\temp name) and go to File/Unload Hive
11. Reboot machine

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.