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Service Pack 1 (SP1) for Symantec System Recovery (SSR) 2013 pushed to client machines that already have SP1 installed when pushed via Symantec System Recovery Management Solution (SSR-MS).

Created: 06 Jun 2013
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Service Pack 1 (SP1) for SSR 2013 is automatically pushed to client machine that already have SP1 installed when pushed via Symantec System Recovery Management Solution (SSR-MS). By default, the install policy/package will reboot these client machines.

Error

N/A

Solution

At this time, no workaround is available.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.