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SIS (Single Instance Storage) enabled files are corrupted when performing redirected restore with Backup Exec 2010/2012.

Created: 26 Nov 2012 | 1 comment
Chris Riley's picture
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Redirected restores of SIS (Single Instance Storage) enabled files renders the files as corrupt. The error message below is an example of the message that is seen when attempting to open a .pdf file following a redirected restore.

Restores back to the original location are not affected by this issue.

Error

Adobe Reader could not open 'filename' because it is either not a supported file type or beause the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Environment

Windows Storage Server 2008 R2

Solution

The current workarond is to restore back to the original location.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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Joseph Billet's picture

This is a major issue for me. I do not have the ability to restore back to the original location. This is archive data and the original location has been removed.

Why is this rated as Severity: Non-data threatening ? 

I have 40gb of PDF files that I cannot restore. Symantec scores again... 

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