Video Screencast Help

SMTP email alerts show success in subject line when auto-cleanup of recovery points fail.

Created: 09 Aug 2012 • Updated: 28 Sep 2012
Chris Riley's picture
0
Votes
Login to vote
Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Problem

SMTP email alerts show a success in the subject line despite the automatic cleanup of recovery points failing. The body of the email shows the failure (see below for an example).

This issue is seen in Backup Exec System Recovery (BESR) 2010 and in Symantec System Recovery (SSR) 2011.

Error

Priority: High
Description: Info 6C8F043E: Recovery point G:\SSR Backups\blue_F_Drive002.v2i deleted to comply with the size of recovery points to save for each drive.
Error E7D10017: Unable to delete 'G:/SSR Backups/blue_F_Drive002.v2i'.
Error EBAB03F1: Permission denied.

Solution

At the time of writing, there is no workaround to this problem.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.