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SMTP email notifications show a 'success' in the subject line even when there has been a backup failure.

Created: 18 Jun 2012
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

When using Symantec System Recovery, SMTP email notifications report a success in the subject line even when there has been a backup failure. An example of this is shown below:

The subject line of the email message shows: High Priority Success Notification (Info) from Symantec System Recovery on BLUE

The message body of the email message shows:

Description: Error EBAB03F1: The operation was canceled by the user.
Info 6C8F1C2F: A recovery point operation on drive Drive Backup of (C:\) was cancelled by the user.
 Error E7D1001F: Unable to write to file.
  Error E7D1003C: There is not enough space.
   Error EBAB03F1: There is not enough space on the disk.

Solution

There is currently no workaround to this problem.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.