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Some volumes not available when attempting cold backups using the System Recovery Disk (SRD)

Created: 04 Dec 2012
Chris Riley's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information


When attempting a 'cold' (offline) backup using the System Recovery Disk (SRD), some volumes are not available for selection. This can occur on a Hyper-V virtual machine with the following layout:

Disk 0: C
Disk 2: D, E, F, H

In the above example, only volume C is available for selection.


Hyper-V virtual machine


No workarounds currently exist for cold backups. The only workaround currently available is to perform 'hot' (online) backups.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.