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Storage tab in BE 2012 stays in Discovering Devices phase after restarting Backup Exec Services.

Created: 27 Mar 2012 | 3 comments
dedupe-works's picture
dedupe-works Symantec Employee Accredited
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Me Too!I have the same issue
Product(s): Backup Exec - 2012, Backup Exec
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

This issue is currently under investigation by Symantec Corporation.

Known Issue Filed Under:
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Comments 3 Comments • Jump to latest comment

mscaraglino's picture
mscaraglino
Storage tab in BE 2012 stays in Discovering Devices phase after restarting Backup Exec Services. - Comment:06 Nov 2012 : Link

I solved this problem on a windows server 2008 r2.

In the device manager i have noticed that the library' driver was named as unknown.
Stop all services.
Update drivers with windows update
Restart the server

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MLM's picture
MLM
Storage tab in BE 2012 stays in Discovering Devices phase after restarting Backup Exec Services. - Comment:10 Apr 2012 : Link

is this issue has been resolved?

today, I faced the same problem like this on our customer. :(

 

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dedupe-works's picture
dedupe-works Symantec Employee Accredited
Storage tab in BE 2012 stays in Discovering Devices phase after restarting Backup Exec Services. - Comment:10 Apr 2012 : Link

Possible workarounds are listed in the tech note http://www.symantec.com/docs/TECH184991

Regards.

Randey

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