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Symantec System Recovery (SSR) 2011 unable to enumerate any volumes on 2-node Windows 2008 R2 cluster.

Created: 10 Nov 2011
Chris Riley's picture
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Me Too!I have the same issue
Product(s): System Recovery - SSR 2011, System Recovery
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information


On a 2-node Windows 2008 R2 cluster, Symantec System Recovery (SSR) 2011 is unable to enumerate any volumes.


GetCSVolumes: Error 2 querying cluster value.

Error ERROR_UNKNOWN_EXCEPTION (EBAB001A): An unknown exception has occurred at .\SmeCommon.cpp 485.

The above errors are seen in SMEDump.txt (when logs are collected as per: To confirm you are seeing the same issue, run SmeDump.exe (from \Program Files (x86)\Symantec\Symantec System Recovery\Utility) and then review debug.txt which is created in the same folder.

The following errors are seen when accessing the SSR user interface:

Error E1AD27F0: Cannot determine protection

Cannot obtain available drive letters

2-node Windows 2008 R2 cluster.

At the time of writing the only possible (unconfirmed) workaround is to perform a cold backup via the Symantec Recovery Disk (SRD).