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Symantec System Recovery (SSR) service fails to start (Symantec.VProRecovery.Info not installed correctly).

Created: 29 Mar 2012 • Updated: 21 May 2012
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

Following a success installation of Symantec System Recovery (SSR), the SSR service fails to start. The error listed below can be found in the Application event log.

Error

EC8F1775 Error: An error occurred while starting the Symantec System Recovery service.
EC8F1772 Error: The following component is not installed correctly: Symantec.VProRecovery.Info.
EBAB03F1 Error: Unknown error. (UMI: V-281-3215-6005)

Environment

Windows 2003 SBS

Solution

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

The issue is caused by a lack of permissions in the registry. Using REGEDIT, add the following permissions:

1) HKEY_CLASSES_ROOT\TypeLib
Administrators (Group)Full Control
System                                                Full Control
Server Operators                               Full Control
Authenticated Users                          Read ( Query Value , Enumerate Subkeys, Notify, Read Control)
Creator Owner                                   Full Control

2) HKEY_CLASSES_ROOT\Interface

Administrators (Group)                      Full Control
System                                                 Full Control
Server Operators                                Full Control
Authenticated Users                           Read ( Query Value , Enumerate Subkeys, Notify, Read Control)
Creator Owner                                     Full Control