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Unable to access backup policy section of console ('Error reading backup policies') in Symantec System Recovery Management Solution (SSR-MS).

Created: 22 May 2013 • Updated: 06 Jun 2013
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Unable to access backup policy section of the Symantec System Recovery Management Solution (SSR-MS) console.

Other policies (i.e. License policies) can be accessed without error.

Error

Source: Symantec.BackupSln.Silverlight.Web.SilverlightService.GetBackupPoliciesList

Description: Exception in GetBackupPoliciesList(). Exception Message:Object reference not set to an instance of an object.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.