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Unable to boot from the English Symantec System Recovery Disk (SRD) on some Dell systems.

Created: 20 Jun 2011 | 1 comment
Chris Riley's picture
2
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

On some Dell systems, it is not possible to boot from the English Symantec System Recovery Disk (SRD).

When booting off the English SRD, we get to the 'Windows is loading files' stage and then the machine restarts itself and gets stuck in a loop.

At the time of writing this issue has been seen on a Dell OptiPlex 790 and on a Dell Latitude E6420.
 
Solution

The current workaround is to use the multilingual System Recovery Disk (SRD) which can be obtained through FileConnect (https://fileconnect.symantec.com/).

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SantAgostino's picture

Any pc with CPU i5 Quad Core and 4Gb memory do not boot with SSRD 2011 English Edition.

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