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Unable to create custom Symantec Recovery Disk (SRD) when SSR and PGP Desktop Encryption are both installed.

Created: 21 Dec 2012 | 1 comment
Chris Riley's picture
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Me Too!I have the same issue
Product(s): System Recovery - SSR 2011, System Recovery
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information


The error below is seen when attempting to create a custom System Recovery Disk (SRD) when both Symantec System Recovery (SSR) and PGP Desktop Encryption are installed.


Error ECA307DE: Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.

The Microsoft platform code is 126.


Windows 7/2008 R2 x64

PGP Desktop Encryption


There is currently no workaround to this issue.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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TRaj's picture

In one such similar issues the customer received same error message and he disabled "I - Drive service"

and was able to create Custom SRD

I - Drive is network Online backup service

He did not have Encyption  and had Norton Internet Security but none of those were related to the issue.

We are requesting you to mark the forums as Solution , so that is makes easier for the viewer to search and refer the posts with "Solutions"

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