Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Unable to create a Deduplication Storage Folder. "Gathering Information" is displayed in the Backup Exec User Interface (BE UI) for 1 hour.

Created: 01 Jul 2011 • Updated: 01 Jul 2011 | 1 comment
dedupe-works's picture
Login to vote
Me Too!I have the same issue
Product(s): Backup Exec
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Creating a new dedupe folder on a server may hang at Gathering Information.

Example errors from the pdde-config.log: (after 1 hour)

Executing spoold.exe --start...
Starting service spoold: ......failed
Error: 1: The spoold service could not start in a timely fashion. The service is currently in a starting state and returned an exit status of 0 to the Service Control Manager.
ERR: "C:\Program Files\Symantec\Backup Exec"\spoold.exe --start failed: 1

For more information, see the related tech note for details on the cause and workaround.

Comments 1 CommentJump to latest comment

dedupe-works's picture

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix



Login to vote