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Unable to create a Deduplication Storage Folder. "Gathering Information" is displayed in the Backup Exec User Interface (BE UI) for 1 hour.

Created: 01 Jul 2011 • Updated: 01 Jul 2011 | 1 comment
dedupe-works's picture
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Me Too!I have the same issue
Product(s): Backup Exec
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Creating a new dedupe folder on a server may hang at Gathering Information.

Example errors from the pdde-config.log: (after 1 hour)

Executing spoold.exe --start...
Starting service spoold: ......failed
Error: 1: The spoold service could not start in a timely fashion. The service is currently in a starting state and returned an exit status of 0 to the Service Control Manager.
ERR: "C:\Program Files\Symantec\Backup Exec"\spoold.exe --start failed: 1
 

For more information, see the related tech note for details on the cause and workaround.

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dedupe-works's picture

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix

Regards.

Randey

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