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Unable to deploy Symantec System Recovery (SSR) agent through the standalone console/UI to Windows 7 and 2008R2 systems

Created: 21 Mar 2011 • Updated: 09 May 2011 | 2 comments
David F's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Attempting to deploy the Symantec System Recovery (SSR) agent through the standalone console/UI to Windows 7 and 2008R2 systems generates and error and fails. Local install of SSR on these two OS installs successfully. Remote administration after local install is also successful
Error

Error:

E0D3EBC0: Cannot deploy the Agent to <SERVER_NAME>.
--<SERVER_NAME>,  Exception occurred: Attempt to push package to remote machine failed due to an invalid environment
The file download was aborted abnormally. The file is incomplete.
 
Environment

Push install to remote Windows 7, Windows 2008 from a SSR standalone console/UI

Cause:

Symantec Technical Support does not support Symantec System Recovery 2011 Agent push installs to Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2.
Solution

Current Workaround:
Manually install the agent to computers that run Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2

Comments 2 CommentsJump to latest comment

gbengaojekunle's picture

hey guy i have been working day and night for two weeks over this issue of deployment of ssr to client i keep on having this error "Error E0D3EBC0: Cannot deploy the Agent to SAYODESKTOP.
--SAYODESKTOP,  Exception occurred: Attempt to connect to remote machine failed.
Access is denied.

please can any body help me out 

 

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kahml's picture

Here's the thing that really bothers me about this:  Symantec Protection Suite - Small Business Edition contains both Endpoint Protection and System Recovery.  In fact, Symantec was really clear in its marketing that this product was designed for small businesses without IT support.

Somehow, the technology exists for Endpoint Protection to push out code to the clients.

I just don't understand how System Recovery can't seem to use similar technology to push out the agents to the client desktops.

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