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Unable to restore attachments from specific message store when using the Granular Restore Option (GRO).

Created: 06 Sep 2011 • Updated: 06 Sep 2011
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 8.x, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

On an Exchange 2007 server configured with 2 message stores, attachments are not visible and cannot be restored using the Granular Restore Option (GRO) when restoring emails from a specific message store.

This is seen even when there is a paperclip icon showing against the email being restored inside the GRO user interface (UI).

Environment

Windows 2003 Standard R2 x64

Exchange 2007 SP2

Solution

This issue is resolved with Symantec System Recovery (SSR) 2011.