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Unable to restore files with read-only attribute to NSS volumes on Open Enterprise Server (OES) using the Remote Agent for Linux/Unix Servers (RALUS).

Created: 14 Jul 2011 • Updated: 26 Jul 2011
Chris Riley's picture
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Problem

When restoring data to an NSS volume on Open Enterprise Server (OES) using the Remote Agent for Linux/Unix Servers (RALUS), the job will end with '0xe0008488 - Access is denied'.
 
Error

Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
 
Cause

The error is caused if one or more files have the read-only attribute set. Data that does not have the read-only attribute will restore successfully.

NOTE: Other extended attributes (i.e. rename inhibit, delete inhibit) may also be affected.
 
 
Solution

Workaround:

1. Restore to a non-NSS location (i.e. /root/temp)

or

2. Remove read-only attribute and run a new backup

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.