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Unable to restore individual files from GRT enabled backup of VMware guest machine if it is duplicated to tape with hardware encryption

Created: 10 Sep 2012 | Updated: 11 Sep 2012
smashimo's picture
smashimo Symantec Employee Technical Support Accredited
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Product(s): Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Unable to restore individual files and folders from a Granular Recovery Technology (GRT) enabled backup of a VMware guest machine if the backup set is duplicated to tape with hardware encryption. The 'Encryption Key Not Found' error window pops up when selecting the encrypted backup set in the Restore Wizard.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH196449

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