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Upgrading agent remotely fails with 'Agent installer files missing' if connection to console is made via SSR Monitor.

Created: 22 Apr 2013
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Upgrading a Symantec System Recovery (SSR) client remotely fails with the error listed below.

This only occurs when connection to the SSR console is made via SSR Monitor (right-click on remote machine and choose 'Connect to Console').

Error

Cannot deploy the Agent to machine name / ip address

Error E0D3EBC0: Cannot deploy the Agent

Agent installer files missing

Solution

The current workaround is to launch the SSR console manually outsided of SSR Monitor and then upgrade the agent.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.