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Upgrading to BE 2012 fails during upgrading SQL EXPRESS 2005 SP3 BKUPEXEC instance with error "V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 29543"

Created: 19 Apr 2012 | 2 comments
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Product(s): Backup Exec, Backup Exec - 2012
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Upgrading to BE 2012 from BE 2010 R2\R3 fails during upgrading SQL EXPRESS 2005 SP3 BKUPEXEC instance with error “V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 29543”

BKUPINST2012.HTM install log shows the following:

04-13-2012,14:12:20 : SQL_GetServiceName. GetComputerName

04-13-2012,14:12:20 : <Media server name>

04-13-2012,14:12:20 : DRIVER={SQL Server};SERVER=<Media server name>\BKUPEXEC;Trusted_Connection=Yes

04-13-2012,14:12:20 : SQL Server version 9

04-13-2012,14:12:20 : SQL version returned: 9

04-13-2012,14:12:20 : Executing SQL_GetServicePack.

04-13-2012,14:12:20 : SQL_GetServiceName. GetComputerName

04-13-2012,14:12:20 : <Media server name>

04-13-2012,14:12:20 : DRIVER={SQL Server};SERVER=<Media Server Name>\BKUPEXEC;Trusted_Connection=Yes

04-13-2012,14:12:20 : Connected to SQL Server.

04-13-2012,14:12:20 : <Media server name>\BKUPEXEC is a SQL Server Product Level: 'SP3'

04-13-2012,14:12:20 : Executing SQL_GetSQLServerEdition.

04-13-2012,14:12:20 : SQL_GetServiceName. GetComputerName

04-13-2012,14:12:20 : <Media server name>

04-13-2012,14:12:20 : DRIVER={SQL Server};SERVER=<Media server name>\BKUPEXEC;Trusted_Connection=Yes

04-13-2012,14:12:20 : Connected to SQL Server.

04-13-2012,14:12:20 : <Media server name>\BKUPEXEC is a SQL Server Express Edition

04-13-2012,14:12:20 : "G:\BE\WINNT\INSTALL\SQLExpress\SQLEXPR.exe" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Summary.txt" INSTANCENAME=BKUPEXEC SQLACCOUNT="" SQLPASSWORD="" UPGRADE=SQL_Engine

ADDLOCAL=SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=**** DISABLENETWORKPROTOCOLS=0 ADDLOCAL=All

+ 04-13-2012,14:13:25 : V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error 29543. ***To search for information about this error,click here

+ 04-13-2012,14:13:25 : Please review C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt for more details.

04-13-2012,14:13:25 : The return value for Microsoft SQL Express returned error code: 1603

04-13-2012,14:13:25 : Clean up Symantec installer keys.

For more information please check the following article

http://www.symantec.com/docs/TECH186779