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VSS writer failure when backing up a Deduplication Storage Folder in BE 2010 R3

Created: 16 Jun 2011 • Updated: 16 Jun 2011 | 1 comment
dedupe-works's picture
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Me Too!I have the same issue
Product(s): Backup Exec, Backup Exec - 2010
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Final Error Code: a000fed1 HEX (0xa000fed1 HEX) or e000fed1 HEX (0xe000fed1 HEX)
Final Error Description: "A failure occurred querying the Writer status."
Final Error Category: Resource Errors
Error Text In Job Log: "AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS)

Error received after a backup of a Deduplication Storage Folder failed.

To troubleshoot this error, please perform the following steps immediately after a failed Shadow Copy Components backup has been identified:

  1. Open a command prompt
  2. Type the following command: VSSADMIN LIST WRITERS

If the "Backup Exec DeDuplication Storage Writer" state shows failed with a state of [9], reboot the Backup Exec Media server and retry the backup.

Note: If the issue persists after rebooting the server, contact Backup Exec technical support for further assistance.

If the "Backup Exec DeDuplication Storage Writer" state shows failed with a state of [10], contact Backup Exec technical support for further assistance.

See the related tech note for more information.

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dedupe-works's picture

This issue is currently under investigation by Symantec Corporation.

Regards.

Randey

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