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When restoring Service Applications of SharePoint 2010, the restore job can fail

Created: 24 Jul 2011
Katsuki Okamura's picture
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Product(s): Backup Exec, Backup Exec - 2010
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

When restoring Service Applications of SharePoint 2010, the restore job can fail.

Error

Final error: 0xe000fefe - An error occurred while connecting the restored databases to the Microsoft SharePoint Portal Farm. The portal was not restored.

Final error category: Resource Errors.

For additional information regarding this error refer to link V-79-57344-65278.

 
 

Environment

Symantec Backup Exec 2010 R2 and R3.

Symantec Backup Exec Agent for Microsoft SharePoint.

Microsoft SharePoint Server 2010.

Cause

There are four reasons for the restore error.

A) An issue has been addressed.

Web Analytics Service Application, Word Automation Services and State Service fail to restore if Hotfix 148347 is not installed for Backup Exec 2010 R2.

www.symantec.com/docs/TECH148347

B) During Disaster Recovery

During Disaster Recovery, restore jobs fail because communication with the SharePoint server has not been fully established yet. This behavior is expected.

C) Timing issue of SharePoint Server

When restoring a Service Application, Backup Exec performs following operation to the SharePoint Server.

1) Backup Exec sends a request to delete existing Service Application to the SharePoint Server.

2) Backup Exec sends a request to create the Service Application to the SharePoint Server.

In the step 2 right after step 1 above, SharePoint Server is not ready to create the Service Application and can cause an error to create it. This behavior is also expected.

D) IIS is in an inconsistent state

Please refer to TECH153442 for this reason and solution.

www.symantec.com/docs/TECH153442

Solution

A) An issue has been addressed

Install Hotfix 148347 and get full backup of SharePoint farm

B) During Disaster Recovery

When the restore error occurs during Disaster Recovery, proceed with the recovery process until all steps are complete.

C) Timing issue of SharePoint Server

Delete existing Service Application to be restored before performing the restore job.

Note1: If the restore job failed once, the Service Application might be being deleted already.

Note2: Even if this workaround is performed, the timing issue may be observed if insufficient memory or CPU resource is available.  For instance, a test system of a virtual machine.

Please refer Hardware and software requirements of SharePoint Server 2010.
http://technet.microsoft.com/en-us/library/cc262485.aspx

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see    http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here