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When you open a recovery point with GRO 2010, you get the error "Error encountered while attempting to prepare the Message Store 'Mailbox Store (SERVER01)'

Created: 22 Jan 2011 | Updated: 09 May 2011
David F's picture
David F Symantec Employee Technical Support Accredited
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

 When you open a recovery point with GRO 2010, you get the error "Error
encountered while attempting to prepare the Message Store 'Mailbox Store
(SERVER01)'

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

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