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SEP 12 RU4 - Reduce memory utilization

作成: 03 Dec 2013 • 更新: 11 Dec 2013 | コメント数: 10
この問題は解決されました。 ソリューションを参照してください。

One of the branches we work with are hesitant to use SEP on their systems. They say that before they install SEP, their memory utilization is 10%, but after installation it jumps to 55%.

How to reduce memory utilization of SEP?

オペレーティングシステム

コメント コメント数: 10最新のコメントを表示

Brɨan の写真

First off, what process is taking up all the CPU? What components are installed?

There are a couple tips here:

http://www.symantec.com/docs/TECH105223

http://www.symantec.com/docs/HOWTO81048

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James007 の写真

What process takes high memory utilization ?

Check some articles

Improving client and server performance

Article:HOWTO81048 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO81048

Adjusting scans to improve computer performance

Article:HOWTO80964 | Created: 2012-10-24 | Updated: 2013-10-07 | Article URL http://www.symantec.com/docs/HOWTO80964

Best practices to improve low performance.

Article:HOWTO55872 | Created: 2011-07-08 | Updated: 2012-04-17 | Article URL http://www.symantec.com/docs/HOWTO55872

Symantec Endpoint Protection client shows high CPU usage immediately after virus definition updates.

Article:TECH170756 | Created: 2011-09-29 | Updated: 2011-10-17 | Article URL http://www.symantec.com/docs/TECH170756
AjinBabu の写真

Hi, 

Which process is taking this resource?

Any full scan is going on this system by this time,

How any systems are on your network having same issue / is it only on one system.

Regards

Ajin

Sonihal の写真

The branch was testing one system.

Just now I just asked for the process name.

Sonihal の写真

Here is a screenshot of services affected when SEP is installed

 services_affected_by_SEP.png

Sonihal の写真

And here is screenshot of processes from SYSINTERNALS.

Any further suggestions?

SYSINTERNALS_services_affected_by_SEP.png

Brɨan の写真

Do you have exclusions set for MS SQL?

Excluding Microsoft SQL Server files and folders using Centralized Exceptions

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH105240 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2008-01-27 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2012-11-12 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH105240

Althoughm CPU looks ok, SQL is taking up quite a bit of memory

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ソリューション
Sonihal の写真

I also think MS SQL needs to be an exception, I saw this in a separate case.

Brɨan の写真

Yea, it probably does...it can be finicky if exceptions are not set.

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