Video Screencast Help

Symantec Connect Articles Translated in Real-Time

Created: 17 Oct 2012 • Updated: 14 May 2014 • 9 comments • Page Views: 18
Kimberley's picture
+5 5 Votes
Login to vote

A New Beta Program Introduces Machine Translation of Connect Content

Accessing the great articles content on Symantec Connect in the language of your choice is now just a click away. As a beta program, we’ve introduced machine translation of article content that is available in five languages: French, German, Spanish, Japanese, and Simplified Chinese.

With real-time translations of Connect articles content, you can now experience both user interface and content in your native language. An easy-to-maneuver toggle lets you flip between source English content and the machine-translated language content for easy comparison. And a feedback survey on every page lets you rate the translation quality and let us know how we’re doing!

To access machine translated content:

Visit any article on Connect.

 

  1. From the ‘Translations’ drop-down menu, click on the language of your choice under ‘Machine Translations’
  2. Read the machine translation disclaimer – it’s important to note, especially with technical content, that there may be subtleties in the source language that don’t come across exactly. Note that you can always toggle between source language and your translation.
  3. Once you’ve read the article, please provide feedback on the quality of the machine translation. We’ll use this feedback to continue to refine and improve our machine translation capabilities.
  4. Close your translation once you’re done, and you’re back to the main Connect article page.

 

To view your Connect interface in another language:

  1. From the top menu bar on Connect, click ‘English’.
  2. Choose the language of your choice from the languages. Your interface experience automatically switches to that language.
  3. To switch back, click on the language tab again, and choose English.

Any suggestions? We’d love to hear them.

 

FAQs

Q. What is machine translation, and how does it differ from other kinds of translations?
A. Unlike human translation, which uses a person to decode phrases, context and relevance, machine translation uses software exclusively to translate text from one natural language to another, providing more ‘literal’ translations without the contextual understanding.

While Machine Translation has come a long way it doesn’t, nor do we believe that it will ever provide perfect translation quality. We aim for comprehensibility with machine translation and we believe that our translation tool gets there most of the time. When it doesn’t we hope our customers will tell us that, so that over time, we can continue to improve the quality of the machine translated output.

Q. Can I access machine translations for other content types besides articles?
A. Currently, no. The beta program is limited to We do have plans to provide machine translations capabilities for other Connect content types in the future.

Q. What languages are supported?
A. We support French, German, Spanish, Japanese, Simplified Chinese for both machine translations and translated user interface experience. Depending on demand, we will consider expanding these in future.

Q. What happens when I provide feedback?
A. Our translation team reviews all feedback, and will examine in detail issues with translated content that receives negative feedback to see if there are enhancements needed to improve the translation. 

Blog Author:
I've been working as a Community Manager for Symantec since 2008 and have had the great fortune to watch this community grow and develop over the past few years. Thanks to all who participate!

Comments 9 CommentsJump to latest comment

riva11's picture

Great new feaature.

Depending on demand, we will consider expanding these in future.

I would appreciate if it will be added the italian language smiley

+1
Login to vote
QuietLeni's picture

Hi,

Thanks for this new feature. Just one thing. I am an English speaker in Italy and when I try to access the Connect Articles, since this has gone live, it takes a very long time to bring up the articles in English (even though they are in English). By long time, this can be 5 minutes or more.

Why might this be?

Kindest regards,

QuietLeni

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

0
Login to vote
Kevin's picture

Hi QuietLeni,

Are you still having issues with the English versions of Article pages loading slowly?

No one else has reported this issue so we wanted to see if it is persisting in your case.

Thanks,
Kevin

0
Login to vote
QuietLeni's picture

Hi Kevin,

Yes, this page just took about 5 or 10 minutes to show up.

I am using IE 8.0.7601.17514 on the Italian Windows 7 Professional, but with the IE Language set to English (GB). I generally see everything in Englsh without a slow down, but Connect is VERY slow. The header shows up instantly, but the contents of the article take 5 to 10 minutes to come up. I get bored after about 2 minutes and then come back much later to see what is happening and see it after 5 or so minutes.

Kindest regards,

QuietLeni

 

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

0
Login to vote
QuietLeni's picture

Yes, now I am back in the UK, all is well.

In fact, I tried reading another article yesterday and it just failed completely!

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

0
Login to vote
AlessandraT's picture

Hi Kevin,

Do you have any plans to add Portuguese as an additional language?

 

Best Regards,

Alessandra

 

0
Login to vote
Pleo's picture

+ Traditional Chinese please. Many thanks.

0
Login to vote
QuietLeni's picture

Kevin,

I am back in Italy on the same system and it is still very slow and the same it happening. Everything is in English and it is still slow, as previously-descibed behaviour.

Can this please be fixed?

Kindest regards,

QuietLeni

What is the point of an Asset Management Solution that needs excessive management? Let me help you.

0
Login to vote
Kevin's picture

Hi QuietLeni,

It sounds like a problem with your system in Italy -- which we don't have any control over.

Can you enable a developer tool and send us a screen capture of the network screen? Maybe that will help us see what file is causing the slowdown.

I'm attaching a sample screen capture that I created using Google Chrome. (If you don't have access to Google Chrome, other browsers have similar extensions or add-on tools.)

Here are the steps I took:

  1. Browsed to the slow-loading page.
  2. Under the "View" menu, selected "Developer" and then "Developer Tools"
  3. Selected the "Network" tab.
  4. Reloaded the page so the developer tools could capture the timing of the page load.

Thanks!
Kevin

developer-tools.png
0
Login to vote