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new discussion 31 Aug 2015
Sm_Wess posted: Tasks
How do you get a task to pop up a reminder? It used to, but doesn't anymore. Thanks
updated article 28 Aug 2015
The following tasks and information should be run on a Mobility Suite server environment for troubleshooting MSWS Norton Mobile Security issues: 1. Confirm that the Front End(s) are properly configured with the local time as PDT and that their time matches (within 5 seconds) the atomic clock by using the following command: date rm -f /etc/localtime ln -s /usr/share/zoneinfo/PST8PDT ...
updated article 28 Aug 2015
If you wish for the Mobility Suite User Portal background to be white instead of black in order to match the new look in Mobility Suite 5.2+, then the following information will explain how to perform this task. Attached, I have a modified 'header-background.png' file which is white instead of the black color you will see now. The image needs to be copied to the following directories ...
updated article 28 Aug 2015
If an Oracle user's password has expired or is about to expire (within 14 days), then its account will be locked. If this occurs on an Oracle database being used with Mobility Suite, then there will be many Oracle ORA-28001 errors that appear in the '/var/log/nukona/celery.log' file that contain entries eluding to the Oracle password being expired. The below steps will ...
updated article 28 Aug 2015
The following steps show how to install MySQL 5.6 on a CentOS/RHEL 6 server, create the databases needed by Symantec Mobility Suite, and give a MySQL administrative account with rights to the two databases. The commands listed in a bold font below are intended to be run in the Linux Terminal with root access: 1. Type wget -P /tmp/ ...
updated article 28 Aug 2015
Ensure that openssl is up to date and does not include the heartbleed exploit. 1. Run rpm -q openssl from the Terminal to check what version of openssl is currently installed on the Mobility Suite. The expected result should appear in the following format: # openssl-1.0.1e-16.el6_5.15.x86_64 2. If the Terminal output displays anything ...
updated article 28 Aug 2015
The attached document highlights step-by-step instructions for a production Microsoft Certificate Authority NDES (Network Device Enrollment) service.  This then is used via SCEP (Simple Certificate Enrollment Protocol) through Mobility to enroll iOS device into a MPKI environment.  The article shows two options, using a Subordinate CA and creating a Root CA.  It will also ...
new article 26 Aug 2015
Edit the /etc/httpd/conf/httpd.conf file by using the following Terminal command: vi /etc/httpd/conf/httpd.confInput the entries listed below after pressing the 'i' key in between the lines that have been hashed out and include your proxy FQDN (Fully Qualified Domain Name) as well as the port to be used: # Set Environment to allow the application to pass # through a forward ...
new discussion 31 Aug 2015
Sm_Wess posted: Tasks
How do you get a task to pop up a reminder? It used to, but doesn't anymore. Thanks
updated discussion 21 Aug 2015
Using TouchDown 8.5.00094 on Sony Experia Z Ultra running Android 5.0.2. TouchDown had been working with current OS until about 1 month ago using Exchange 2003. When issue started, existing data (emails, calendar, tasks, etc) was displayed, but new items were not. Exported settings, then cleared cache from app (sync didn't get new data); next cleared data, then finally uninstall / reinstall ...
new discussion 20 Aug 2015
Can anyone tell me the correct way to save pictures from incoming email? I tried opening the picture and then choosing save, but the pictures don't go under the pictures on my iPhone. Not sure where else they would have gone. Thanks
updated discussion 19 Aug 2015
This is what happened during my tests: I've set it to 2 weeks and it works: shows 20 mails. I've changed it to 1 day and it works: shows 3 mails. I've changed it back to 2 weeks and it DOESN'T work: still shows 3 mails. How can I troubleshoot this? Feel free to ask for more info if needed. Thanks. Regards.
new discussion 18 Aug 2015
Hey guys A customer asked me about this and I don't know if it is possible. Is it ? He asked another question about WI-FI. Is possible to configure the device to connect only to certain wireless network ? Tks Luiz
updated article 28 Aug 2015
The following tasks and information should be run on a Mobility Suite server environment for troubleshooting MSWS Norton Mobile Security issues: 1. Confirm that the Front End(s) are properly configured with the local time as PDT and that their time matches (within 5 seconds) the atomic clock by using the following command: date rm -f /etc/localtime ln -s /usr/share/zoneinfo/PST8PDT ...
updated article 28 Aug 2015
If you wish for the Mobility Suite User Portal background to be white instead of black in order to match the new look in Mobility Suite 5.2+, then the following information will explain how to perform this task. Attached, I have a modified 'header-background.png' file which is white instead of the black color you will see now. The image needs to be copied to the following directories ...
updated article 28 Aug 2015
If an Oracle user's password has expired or is about to expire (within 14 days), then its account will be locked. If this occurs on an Oracle database being used with Mobility Suite, then there will be many Oracle ORA-28001 errors that appear in the '/var/log/nukona/celery.log' file that contain entries eluding to the Oracle password being expired. The below steps will ...
updated article 28 Aug 2015
The following steps show how to install MySQL 5.6 on a CentOS/RHEL 6 server, create the databases needed by Symantec Mobility Suite, and give a MySQL administrative account with rights to the two databases. The commands listed in a bold font below are intended to be run in the Linux Terminal with root access: 1. Type wget -P /tmp/ ...
updated article 28 Aug 2015
Ensure that openssl is up to date and does not include the heartbleed exploit. 1. Run rpm -q openssl from the Terminal to check what version of openssl is currently installed on the Mobility Suite. The expected result should appear in the following format: # openssl-1.0.1e-16.el6_5.15.x86_64 2. If the Terminal output displays anything ...
updated article 28 Aug 2015
The attached document highlights step-by-step instructions for a production Microsoft Certificate Authority NDES (Network Device Enrollment) service.  This then is used via SCEP (Simple Certificate Enrollment Protocol) through Mobility to enroll iOS device into a MPKI environment.  The article shows two options, using a Subordinate CA and creating a Root CA.  It will also ...
new article 26 Aug 2015
Edit the /etc/httpd/conf/httpd.conf file by using the following Terminal command: vi /etc/httpd/conf/httpd.confInput the entries listed below after pressing the 'i' key in between the lines that have been hashed out and include your proxy FQDN (Fully Qualified Domain Name) as well as the port to be used: # Set Environment to allow the application to pass # through a forward ...
updated article 18 Aug 2015
If the following error occurs in the appcenter-setup.log from the Terminal during a Mobility Suite 5.3 or 5.3.1 upgrade, then the /usr/local/nukona/certs/configurator/nginx.crt file will need to be edited: msg=errors: nginx: [emerg] PEM_read_bio_X509_AUX("/usr/local/nukona/certs/configurator/nginx.crt") failed (SSL: error:0906D066:PEM routines:PEM_read_bio:bad end line) nginx: ...
new article 05 Aug 2015
The attached file contains some example logs from a lab environment as well as some tips and tools for searching/viewing them.  This may be used as a baseline for gathering and interpreting logs on a production Mobility front-end.   Note: There is a gather_logs.sh script build into Mobilty which can be executed with the following command, as root: # cd ...
updated article 29 Jul 2015
For anyone who has grappling with whether renewing an existing provisioning profile will invalidate the current one, this article is for you.  The attached PDF highlight how to renew an existing or expired mobile provisioning profile for use with Symantec Mobility.
new blog entry 29 Jul 2015
We're celebrating SysAdmin Appreciation Day on Connect! See what's happening by visiting the official blog post: Happy SysAdmin (System Administrator) Appreciation Day! Thanks for all the hard work you do!
new blog entry 24 Jul 2015
Symantec has released Mobility Suite 5.3 featuring integration with our mobile application management (MAM) capabilities and the company’s market-leading DLP product.  The latest release also replaces our former Content solution with Work File, an application included in Symantec Mobility: Workforce Apps.  Other features included enhanced wrap capabilities, increased usability, and ...
updated blog entry 13 Jul 2015
Much of what drives us to make mobile such an integral part of our daily lives is the convenience that it offers. It’s the ease of staying in touch, sharing with others, checking email, and accessing information from anywhere. Ironically, it’s those same conveniences that we rely on and expect from our smartphones that give mobile the potential to put corporate data at risk. Symantec is ...
updated blog entry 29 Apr 2015
On April 25th, 2015, Symantec released TouchDown for iOS version 8.0.  This release focuses on improving user experience by simplifying usability, incorporating contemporary features, and increasing usable screen space.  The following are some of the new features you will notice in TouchDown for iOS version 8.0: Navigation – The left navigation bar now includes the Calendar, Tasks, ...
updated blog entry 30 Mar 2015
There’s no need to worry about malware on smartphones, right? That’s the attitude of most mobile users and even a large percentage of IT managers. For many users that attitude might be because they view their phone simply as a way to make calls, text, take pictures and to stay connected to social media. Mobile professionals recognize the productivity gains of viewing business documents or ...
new blog entry 23 Mar 2015
While mobility in the enterprise is enabling innovation and agility, it is also introducing a number of troubling security risks that represent back door opportunities for cyber criminals. The good news is, enterprises can protect corporate data. By understanding each of the risk areas and employing a layered security approach to address them, you can defend your business. The top seven risks ...
updated blog entry 18 Mar 2015
VIDEO: Why You Need Secure Apps Now (2:38) Recent research undertaken by the Department for Business, Innovation and Skills (BIS) shows that 31% of the worst security breaches in businesses during 2014 were caused by inadvertent human error – and a further 20% by staff deliberately misusing systems. It’s a huge wake-up call, because the reality is that the day-to-day demands within any ...
new download 16 Aug 2013
When you use an android emulator you have no access to the google play store to download the mobile management agent for android, so you can download the agent from http://smm-server.symmobile.net/agent/agent.html (Symantec SMM Demo Server) or by downloading the attached file - its the last version of the agent. Regards,  mkeil
updated download 02 Aug 2013
*Quick Update as of Aug 1st, 2013 - The user-based "limited lifetime" API key will not work. I'll try to provide an update once I determine root-cause but until then please use the M2M/static API keys. The App Center API is a great means of extracting information from App Center as well as automating processes such as uploading Apps or creatign web apps. This article is intended to provide ...
new download 01 Nov 2012
Mobile Inventory History Delta tables are getting filled with not used data which results a noticeable growth of Symantec CMDB, as well Controlling "Keep History Duration" is not user editable. This is a non official PointFix which will Stop populating data to Mobile History Delta tables, truncates the tables and Enable Mobile inventory purging to be user editable. At the moment it's a ...
updated download 05 Oct 2012
This Report will show the amount of Data (entries) to be purged from Mobile inventory history tables. - Open Symantec Management Console, Reports, expand the tree then right click where you want to add the report.  - Choose import and pick the xml file. Related: Mobile Inventory History purging Point Fix https://www-secure.symantec.com/connect/downloads/purge-mobile-history-tables
updated download 09 Aug 2011
As one of the Endpoint Management Specialists in the Pac NW, I've mentioned this during the User Group Meetings in which I've been able to participate and wanted to post it here for the extended community as a 'best practices' doc for contacting and working with Symantec support. Hope it's helpful!
updated download 01 Jul 2011
Although an older document this does cover many of the core features we have within the reporting framework that I frequently am asked about. This is just some information that you may find useful when creating your own reports.
updated event 05 Aug 2015
Join Symantec for this half-day workshop to discover best practices in Enterprise Mobility Management and User Authentication. Find out how Symantec has been helping organizations just like yours deal with the implications of this evolving landscape. Multiple Dates and Locations! LEARN. Get the technical content and technology demonstrations to help you: Leverage MPKI and Two-Factor ...
updated event 23 Oct 2014
Personal device usage is a chronic challenge in organizations today. In the U.S., 52% of employees use their smartphones to check emails with file attachments. However, it is up to employers to mitigate the potential risks and benefits of a BYOD policy. Research by MarketsandMarkets predicts the global market for BYOD and enterprise mobility to quadruple in size over the next four years. ...
new event 08 Sep 2014
5 Must-Haves for an Enterprise Mobility Management Solution Presented by: Melanie Lopez, Global Product Marketing Manager Webcast Summary: Do you have everything your organization needs to manage mobility, without exposing gaps in both data protection and end-user privacy?  In this webinar, you will be able to find real answers to tough questions, such as: What do you need to deploy ...
new event 08 Jul 2014
Come join IT leaders from around New Orleans, along with the Intuitive team for a fishing tournament on July 25th! It will be a good time to get to know your Intuitive account manager as well as network with your peers from around town. Everyone should arrive at the marina at 6:30am, as the boats depart at 7:00am. Group transportation from downtown New Orleans is being offered. Boats return ...
new event 30 May 2014
Say Yes to Android in the Enterprise Presented by: Cheryl Tang, Sr. Principal Product Marketing Manager Sean Yarger, Sr. Manager Mobility and Identity Webcast Summary: Do concerns about Android's security and infrequent patch cycle make you nervous? —Symantec can show you how to protect business and personal data without compromising security or privacy. Join us on this exclusive Android in ...
new event 05 Mar 2014
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 25-27 in the Herndon, VA Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
updated event 05 Mar 2014
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 11-13 in the Houston, TX Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
new event 29 Jan 2014
Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on Feb 4-6 in the Mountain View, Ca Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com.  . Course Description: This training course ...
new event 29 Jan 2014
Symantec Mobility Education Services is pleased to announce the upcoming AppCenter course. The course will be held on Mar 4-6 in the Waltham, MA Office. Course Description This training course covers how to configure and use Symantec App Center in both on-premise and cloud-based (SaaS) versions, to securely enroll and manage your mobile devices including how to import and securely distribute ...
new event 27 Jan 2014
The Case for Enterprise Mobile Application Management Speakers: Christian Kane, Forrester Analyst Swarna Podila, Senior Manager, Product Marketing, Symantec Webcast Summary: Enterprise IT is extending their mobility strategies beyond deploying and managing mobile devices primarily with corporate email access. Administrators are now figuring ways to deploy mobile apps that make a real ...
updated video 15 May 2015
This computer-based training course shows you how to set up Windows Phone 8.1 in Symantec Mobility: Suite and how users enroll their devices.
new video 11 May 2015
Symantec Mobility: Suite now includes functionality for WorkHub PIN authentication. PIN authentication allows the user to create and use a simple PIN code in place of enterprise credentials when authenticating to WorkHub and associated productivity apps, improving the user experience. This video overview captures the configuration and highlights the use of this feature with ...
updated video 27 Mar 2015
This video provides an overview of mobile malware, mad ware and risky apps and how Symantec Mobility: Threat Protection, which is integrated with Norton Mobile Security, can protect agains mobile threats.
updated video 12 Mar 2015
Watch a demo of Symantec Mobility: Suite's Mobile Application Management (MAM), and learn how organizations can easily manage internally-developed, third party, and native apps or web apps across personally-owned and corporate managed devices. To safeguard apps and data, organizations can apply application policies related to user authentication, data loss prevention, and more.
updated video 03 Mar 2015
Symantec Mobility: Suite's mobile device management (MDM) features provide detailed information about devices enrolled with your Mobility Suite. MDM features allow you to secure, manage, locate, lock, reset password, revoke all apps, create device policies, and more. The Symantec Mobility Manager Dashboard page gives you a visual snapshot of the activity occurring with your organization.
updated video 25 Feb 2015
This interactive CBT provides an overview of what's new in Symantec Mobility: Suite version 5.2.
updated video 13 Feb 2015
Watch a demo of Symantec Mobility: Work Mail and learn how you can drive employee productivity with a secure email app that syncs and stores corporate email. Work Mail is an all-in-one app for email, calendar, contacts, notes, and tasks with rich Exchange ActiveSync (EAS) integration and over 80% of Outlook functionality. The user-friendly app allows you to easily manage your inbox on a ...
updated video 01 Dec 2014
Watch this video to see Symantec Secure Email's new look!
updated video 26 Nov 2014
Watch this video to learn more about the new features and enhancements in Symantec Mobility: Suite 5.1.
updated idea 09 Jul 2015
This idea is to add support for connectivity to a Pebble Time smartwatch, and specifically support of the TimeLine API for displaying upcoming calendar events on the watch. http://developer.getpebble.com/guides/timeline/ This would not be permanently stored by the watch OS, excepting perhaps a couple days worth, but if there are corporate security concerns, just a brief title of the ...
new idea 09 Feb 2015
I much rather prefer the old setup screens to the new method. So much easier at a glance to view your setup the old way. Don't break a good thing.
new idea 08 Jan 2015
It would be good to create a context-sensitive help for our solution, where each topic describe extensively one state, situation, or feature. By example, when creating a Device Policy, the Help will display only information about this topic. The only option that we have today for Help is the landing page available at http://www.symantec.com/business/support/index?page=productlanding&key=6....
updated idea 05 Dec 2014
I need to insert Welcome page as login page when user login to mobility console. When welcome page showed, user can click on mobility suite button if they need to login console. After clicking the mobility suite link, it will drive user to https://mdm.xxxxx.com.my/portal/login.   
new idea 21 Sep 2014
I’ve heard a lot about an App called EasilyDo and apparently it’s doing quite well in the US as well. I think it would be outright fantastic if some kind of interfacing/integration between it and the TouchDown App could be achieved. On the one hand a great Android App integrating with Outlook, another to supplement that with managing traveltime and itinerary details ++
new idea 31 Aug 2014
I purchased Touchdown for Android so I could sync my work and home Outlook/Exchange mail accounts. I have used Microsoft Outlook/Exchange for many years at work and at home. I use categories extensively with Outlook, i.e., Email, Tasks, Contacts, Calendar. Journal. Most users create folders to save their various emails to, e.g., customers, vendors, clients, sales, tech support, etc. I ...
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