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discussion comment 28 Apr 2016
discussion comment 27 Apr 2016
updated discussion 26 Apr 2016
I've updated our Exchange SSL certificate on our F5 used for ActiveSync to a new Entrust cert. When I do this I start seeing errors in the Touchdown client and mail can't sync. The only difference between the old and new cert is the old one is SHA1 and new one is SHA2 which I don't think should be an issue. The error is: Exception (java.security.cert.CertPathValidatorException: Trust ...
updated article 25 Apr 2016
In order to further harden a Mobility Suite environment, TLS 1.0 and TLS 1.1 can be disabled leaving all SSL communication using only TLS 1.2 which is more secure. The steps to disabled TLS 1.0 and TLS 1.1 are as follows: 1. Navigate to '/usr/local/nukona/etc/nginx/conf.d/' using the Linux Terminal on the Mobility Suite Front End. cd /usr/local/nukona/etc/nginx/conf.d/ 2. Access the ...
discussion comment 28 Apr 2016
discussion comment 27 Apr 2016
updated discussion 26 Apr 2016
I've updated our Exchange SSL certificate on our F5 used for ActiveSync to a new Entrust cert. When I do this I start seeing errors in the Touchdown client and mail can't sync. The only difference between the old and new cert is the old one is SHA1 and new one is SHA2 which I don't think should be an issue. The error is: Exception (java.security.cert.CertPathValidatorException: Trust ...
updated article 25 Apr 2016
In order to further harden a Mobility Suite environment, TLS 1.0 and TLS 1.1 can be disabled leaving all SSL communication using only TLS 1.2 which is more secure. The steps to disabled TLS 1.0 and TLS 1.1 are as follows: 1. Navigate to '/usr/local/nukona/etc/nginx/conf.d/' using the Linux Terminal on the Mobility Suite Front End. cd /usr/local/nukona/etc/nginx/conf.d/ 2. Access the ...
new article 20 Apr 2016
The attached document highlights how to manually add a certificate to the Symantec Mobility Secure Proxy Java keystore.
updated article 20 Apr 2016
Below is an image of how the default content management system is shown in the 5.4.2 version of Symantec Mobility Suite: Notice that the only option by default is to setup Work File. In order to enable the local content manager in Mobility Suite 5.4.2 as was available in older versions of Mobility Suite, the following commands need to be run from the Terminal on Mobility Suite Front ...
updated article 19 Apr 2016
A walk-through with common troubleshooting steps; outlining the deployment of a production on premise Symantec Mobility Suite solution.  This is meant to be used supplementary to the published Mobility Suite Administration and On-premise Installation guides. If there are any recommendations made in this walkthrough which contradict the above mentioned guides, use the recommendations in ...
updated article 14 Apr 2016
The attached document highlights step-by-step instructions on how to supress monit alerts for celery only, without compromising health checks.  
new article 12 Apr 2016
1. Request that the licensing team provide a .slf file for your Mobility Suite license and transfer it to the /tmp/ directory on the Mobility Suite Front End. You will also want to copy over the "fix_applied_licenses.py" file that is attached to this article into the same /tmp/ directory. Please note that the attached filed will need to be unzipped before being copied to the /tmp/ ...
updated article 12 Apr 2016
If Mobility Suite 5.4.2 fails to install due to dependency errors, then the script attached to this article can be run to remove the packages that Mobility Suite installed, clean the yum repository, and install the dependencies necessary for a successful reinstallation. The contents of the "Uninstall_5.4.2.sh" command is as follows: #!/usr/bin/env bash sudo yum -y erase zip libaio perl-CGI ...
updated article 12 Apr 2016
Apple released a change two weeks ago to the way that the codesign tool works in regards to applications that have been signed on a Mac in OSX El Capitan. The sha1 has can no longer be accepted for signature validation purposes. It must be formatted as sha256 for the signature to be created to successfully validate. Since Mobility Suite's codesign tool on the backend ...
updated article 19 Jan 2016
The attached article may be used by administrators and end users to enroll into Symantec Mobility Suite using the Symantec public Work Hub available in the iTunes store. Note: Mobility administrators, the public work hub may be enabled from the Admin console > Settings > Device management > iOS Client.  If there is no option available contact Symantec Support for instructions on how ...
new blog entry 28 Mar 2016
Symantec is pleased to announce TouchDown for Android 9.0, codename TouchDown Venus.  The latest release features a new look and feel that provides you a simple and intuitive experience to help you get your work done faster. TouchDown 9.0 features the following exciting benefits: Redesigned TouchDown Features: Email Calendar Contacts Tasks Notes TouchDown navigation screens. Swipe left ...
new blog entry 14 Jan 2016
In most cases your application will not require these extended properties.  To keep this in the scope of Mobility, the in-house Work Hub, secure web and wrapped in-house applications do not require this extended property.
new blog entry 21 Dec 2015
Mobility 5.3 サーバーの SSL 証明書をすでに更新している場合に、mm-nginx サービスを起動しようとすると、次のようなエラーメッセージが表示される可能性があります。 msg=output: Starting nginx:                                [FAILED] msg=errors: nginx: [emerg] ...
new blog entry 21 Dec 2015
Symantec Mobility 5.3 以降をインストールするとき、次のような依存性エラーが発生する場合があります。 ...appcenter-mysql-python-1.2.5-94.x86_64 has missing requires of MySQL または ...has missing requires of unzip(unzip の必須ファイルがありません) または ...has missing requires of libtool-ltdl(libtool-ltdl の必須ファイルがありません) このような場合は、次のコマンドをルートとして実行してください。 yum -y install unzip libtool-ltdl mysqlこの情報は、「Mobility A to Z guide(Mobility なんでもガイド)」で、「installation ...
new blog entry 21 Dec 2015
最新オペレーティングシステムである iOS 9 と Windows 10 がリリースされたことで、ビジネスの生産性が向上し、従業員のユーザーエクスペリエンスも改善されることは間違いありません。オペレーティングシステムが進化を続け、さまざまなデバイスが新しく市場にあふれるにつれて、各企業ではモビリティの重要性もますます大きくなります。最新リリースである Mobility Suite 5.4 では、iOS 9 に対して当日からのプラットフォームサポートが追加され、また Windows 10 のサポートも拡充されました。 Mobility Suite 5.4 には、次のような機能があります。 当日から iOS 9 をサポート 詳細なポリシーターゲティング デバイス登録を強化 Work Hub で管理を簡素化 Workforce Apps を更新: Work Mail、Work ...
new blog entry 16 Dec 2015
1. 次のように、/usr/local/nukona/appstore_cu/appstore_cu/settings_local.py で、対応する既存のディレクティブに必要な RSYSLOG 情報を追加します。 REMOTE_SYSLOGGING_ENABLED = True REMOTE_SYSLOG_MODE = 'daemon' SYSLOG_SERVER_ADDRESS = 'rsyslog.domain.com' SYSLOG_SERVER_PORT = 514 SYSLOG_SERVER_LOGGING_LEVEL = logging.DEBUG 2. Mobility サービスを再起動し、ルートとして次のように入力します。 /etc/init.d/appcenter-services restart3. RSYSLOG サーバーが、Mobility FE ...
updated blog entry 03 Dec 2015
That smartphone in your pocket – or your tablet or laptop – contains significant information about you and your friends and family – contact numbers, photos, location and more. Your mobile devices need to be protected. Take the following security precautions and enjoy the conveniences of technology with peace of mind while you are on the go. Keep a Clean Machine Keep security software ...
updated blog entry 04 Nov 2015
Editor's note (10/13/15): This previously published article has been updated with new findings.  Like it or not, companies are continuing to face a wave of new internet-connected devices hitting their networks. Driven by employee’s desire for newer, sleeker, and faster devices, IT departments are often finding themselves hurrying to develop a Bring-Your-Own-Device (BYOD) programs and ...
new download 16 Aug 2013
When you use an android emulator you have no access to the google play store to download the mobile management agent for android, so you can download the agent from http://smm-server.symmobile.net/agent/agent.html (Symantec SMM Demo Server) or by downloading the attached file - its the last version of the agent. Regards,  mkeil
updated download 02 Aug 2013
*Quick Update as of Aug 1st, 2013 - The user-based "limited lifetime" API key will not work. I'll try to provide an update once I determine root-cause but until then please use the M2M/static API keys. The App Center API is a great means of extracting information from App Center as well as automating processes such as uploading Apps or creatign web apps. This article is intended to provide ...
new download 01 Nov 2012
Mobile Inventory History Delta tables are getting filled with not used data which results a noticeable growth of Symantec CMDB, as well Controlling "Keep History Duration" is not user editable. This is a non official PointFix which will Stop populating data to Mobile History Delta tables, truncates the tables and Enable Mobile inventory purging to be user editable. At the moment it's a ...
updated download 05 Oct 2012
This Report will show the amount of Data (entries) to be purged from Mobile inventory history tables. - Open Symantec Management Console, Reports, expand the tree then right click where you want to add the report.  - Choose import and pick the xml file. Related: Mobile Inventory History purging Point Fix https://www-secure.symantec.com/connect/downloads/purge-mobile-history-tables
updated download 09 Aug 2011
As one of the Endpoint Management Specialists in the Pac NW, I've mentioned this during the User Group Meetings in which I've been able to participate and wanted to post it here for the extended community as a 'best practices' doc for contacting and working with Symantec support. Hope it's helpful!
updated download 01 Jul 2011
Although an older document this does cover many of the core features we have within the reporting framework that I frequently am asked about. This is just some information that you may find useful when creating your own reports.
updated event 17 Sep 2015
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 25-27 in the Herndon, VA Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
updated event 17 Sep 2015
Join Symantec for this half-day workshop to discover best practices in Enterprise Mobility Management and User Authentication. Find out how Symantec has been helping organizations just like yours deal with the implications of this evolving landscape. Multiple Dates and Locations! LEARN. Get the technical content and technology demonstrations to help you: Leverage MPKI and Two-Factor ...
updated event 23 Oct 2014
Personal device usage is a chronic challenge in organizations today. In the U.S., 52% of employees use their smartphones to check emails with file attachments. However, it is up to employers to mitigate the potential risks and benefits of a BYOD policy. Research by MarketsandMarkets predicts the global market for BYOD and enterprise mobility to quadruple in size over the next four years. ...
new event 08 Sep 2014
5 Must-Haves for an Enterprise Mobility Management Solution Presented by: Melanie Lopez, Global Product Marketing Manager Webcast Summary: Do you have everything your organization needs to manage mobility, without exposing gaps in both data protection and end-user privacy?  In this webinar, you will be able to find real answers to tough questions, such as: What do you need to deploy ...
new event 08 Jul 2014
Come join IT leaders from around New Orleans, along with the Intuitive team for a fishing tournament on July 25th! It will be a good time to get to know your Intuitive account manager as well as network with your peers from around town. Everyone should arrive at the marina at 6:30am, as the boats depart at 7:00am. Group transportation from downtown New Orleans is being offered. Boats return ...
new event 30 May 2014
Say Yes to Android in the Enterprise Presented by: Cheryl Tang, Sr. Principal Product Marketing Manager Sean Yarger, Sr. Manager Mobility and Identity Webcast Summary: Do concerns about Android's security and infrequent patch cycle make you nervous? —Symantec can show you how to protect business and personal data without compromising security or privacy. Join us on this exclusive Android in ...
updated event 05 Mar 2014
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 11-13 in the Houston, TX Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
new event 29 Jan 2014
Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on Feb 4-6 in the Mountain View, Ca Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com.  . Course Description: This training course ...
new event 29 Jan 2014
Symantec Mobility Education Services is pleased to announce the upcoming AppCenter course. The course will be held on Mar 4-6 in the Waltham, MA Office. Course Description This training course covers how to configure and use Symantec App Center in both on-premise and cloud-based (SaaS) versions, to securely enroll and manage your mobile devices including how to import and securely distribute ...
new event 27 Jan 2014
The Case for Enterprise Mobile Application Management Speakers: Christian Kane, Forrester Analyst Swarna Podila, Senior Manager, Product Marketing, Symantec Webcast Summary: Enterprise IT is extending their mobility strategies beyond deploying and managing mobile devices primarily with corporate email access. Administrators are now figuring ways to deploy mobile apps that make a real ...
updated video 25 Feb 2016
This video explains how to enable "Unknown Sources" on an Android Device. Attached to this article is also a looping .gif presentation explaining how to enable "Unknown Sources."
new video 24 Feb 2016
This video shows how to Encrypt an Android Device after setting a PIN and proceeding back into the Work Hub to install Work Mail.
new video 22 Feb 2016
This video shows how to update Symantec's iOS Work Hub. Attached to this article is also a looping .gif presentation showing how to update the Work Hub.
updated video 22 Feb 2016
This video shows how to update Symantec's Android Work Hub. Attached to this article is also a looping .gif presentation showing how to update the Work Hub.
updated video 22 Feb 2016
This video shows how to Trust Symantec MDM on an iOS 9+ Device. Attached to this article is also a looping .gif presentation explaining how to trust Symantec's MDM.
updated video 15 May 2015
This computer-based training course shows you how to set up Windows Phone 8.1 in Symantec Mobility: Suite and how users enroll their devices.
new video 11 May 2015
Symantec Mobility: Suite now includes functionality for WorkHub PIN authentication. PIN authentication allows the user to create and use a simple PIN code in place of enterprise credentials when authenticating to WorkHub and associated productivity apps, improving the user experience. This video overview captures the configuration and highlights the use of this feature with ...
updated video 27 Mar 2015
This video provides an overview of mobile malware, mad ware and risky apps and how Symantec Mobility: Threat Protection, which is integrated with Norton Mobile Security, can protect agains mobile threats.
updated video 12 Mar 2015
Watch a demo of Symantec Mobility: Suite's Mobile Application Management (MAM), and learn how organizations can easily manage internally-developed, third party, and native apps or web apps across personally-owned and corporate managed devices. To safeguard apps and data, organizations can apply application policies related to user authentication, data loss prevention, and more.
updated video 03 Mar 2015
Symantec Mobility: Suite's mobile device management (MDM) features provide detailed information about devices enrolled with your Mobility Suite. MDM features allow you to secure, manage, locate, lock, reset password, revoke all apps, create device policies, and more. The Symantec Mobility Manager Dashboard page gives you a visual snapshot of the activity occurring with your organization.
updated idea 09 Jul 2015
This idea is to add support for connectivity to a Pebble Time smartwatch, and specifically support of the TimeLine API for displaying upcoming calendar events on the watch. http://developer.getpebble.com/guides/timeline/ This would not be permanently stored by the watch OS, excepting perhaps a couple days worth, but if there are corporate security concerns, just a brief title of the ...
new idea 09 Feb 2015
I much rather prefer the old setup screens to the new method. So much easier at a glance to view your setup the old way. Don't break a good thing.
new idea 08 Jan 2015
It would be good to create a context-sensitive help for our solution, where each topic describe extensively one state, situation, or feature. By example, when creating a Device Policy, the Help will display only information about this topic. The only option that we have today for Help is the landing page available at http://www.symantec.com/business/support/index?page=productlanding&key=6....
updated idea 05 Dec 2014
I need to insert Welcome page as login page when user login to mobility console. When welcome page showed, user can click on mobility suite button if they need to login console. After clicking the mobility suite link, it will drive user to https://mdm.xxxxx.com.my/portal/login.   
new idea 21 Sep 2014
I’ve heard a lot about an App called EasilyDo and apparently it’s doing quite well in the US as well. I think it would be outright fantastic if some kind of interfacing/integration between it and the TouchDown App could be achieved. On the one hand a great Android App integrating with Outlook, another to supplement that with managing traveltime and itinerary details ++
new idea 31 Aug 2014
I purchased Touchdown for Android so I could sync my work and home Outlook/Exchange mail accounts. I have used Microsoft Outlook/Exchange for many years at work and at home. I use categories extensively with Outlook, i.e., Email, Tasks, Contacts, Calendar. Journal. Most users create folders to save their various emails to, e.g., customers, vendors, clients, sales, tech support, etc. I ...