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new idea 31 Aug 2014
I purchased Touchdown for Android so I could sync my work and home Outlook/Exchange mail accounts. I have used Microsoft Outlook/Exchange for many years at work and at home. I use categories extensively with Outlook, i.e., Email, Tasks, Contacts, Calendar. Journal. Most users create folders to save their various emails to, e.g., customers, vendors, clients, sales, tech support, etc. I ...
new discussion 29 Aug 2014
A question and a suggestion: How do change my passcode? Can you please make the passcode entry screen respond faster? It would be helpful for long codes.
new discussion 28 Aug 2014
You can find helpful links to Articles and Download that solve the most common problems related to TouchDown here: TouchDown by Symantec Technical Support You can search a variety of How To and Troubleshooting articles as well as finding documention for Android, iOS and Windows. There are also links for contacting support if necessary.
new discussion 28 Aug 2014
Is it possible to group messages by day in Touchdown, just like in my Outlook view on my PC? I've been a paid user of Touchdown for a long time now, and I love it on my Android devices - the ability to do this would be icing on the cake! Thanks!    
new discussion 27 Aug 2014
Hello All, Our MDM Agent Provisioning Profile (iOS) is set to expire soon.  I was wondering if I go through the steps of creating a new provisioning profile from the Apple Developer Portal and add it into MDM (not App Center) via Configuration Editor -> Credentials, and then deploy via policy, will this prevent the need to push a new MDM App?  If this is not possible is there a ...
new discussion 26 Aug 2014
Yosemite bring a lot of new functionalites, like widgets and it'll be extremently usefull to have a better integration with TouchDown for MAC... Do you have any plan of improvment? any beta run will append soon?  
new discussion 23 Aug 2014
I tried using the "Copy to Phone" feature to make the Touchdown Contacts available to the built-in Android phone book database. The the "Copy to Phone" seems to run properly (i.e., it appears to process all the enttiers in The Touchdown Contacts database). The resulting “TouchDown-Exchange” contact database, however, that is created from running  "Copy to Phone" appears to ...
updated discussion 22 Aug 2014
First off, I'll assume this is the most appropriate forum for my question.  It's been a little difficult, to say the least, to find support for Touchdown on Mac OSX since the merger. I had a trial version of Touchdown which expired before anyone from the Support link responded to my inquiry.  With the trial version, I had no difficulty setting up email with an Outlook.com account and ...
new discussion 22 Aug 2014
A malicious FakeAV / Ransomlock program has been discovered for Android: it claims to be "Norton Internet Security," even though NIS does not exist for Android. Norton Mobile Security / Symantec Mobile Security will detect this imposter as:   Android.Scartibro http://www.symantec.com/security_response/writeup.jsp?docid=2014-080718-2038-99   Here's an excellent article ...
new discussion 29 Aug 2014
A question and a suggestion: How do change my passcode? Can you please make the passcode entry screen respond faster? It would be helpful for long codes.
new discussion 28 Aug 2014
You can find helpful links to Articles and Download that solve the most common problems related to TouchDown here: TouchDown by Symantec Technical Support You can search a variety of How To and Troubleshooting articles as well as finding documention for Android, iOS and Windows. There are also links for contacting support if necessary.
new discussion 28 Aug 2014
Is it possible to group messages by day in Touchdown, just like in my Outlook view on my PC? I've been a paid user of Touchdown for a long time now, and I love it on my Android devices - the ability to do this would be icing on the cake! Thanks!    
new discussion 27 Aug 2014
Hello All, Our MDM Agent Provisioning Profile (iOS) is set to expire soon.  I was wondering if I go through the steps of creating a new provisioning profile from the Apple Developer Portal and add it into MDM (not App Center) via Configuration Editor -> Credentials, and then deploy via policy, will this prevent the need to push a new MDM App?  If this is not possible is there a ...
new discussion 26 Aug 2014
Yosemite bring a lot of new functionalites, like widgets and it'll be extremently usefull to have a better integration with TouchDown for MAC... Do you have any plan of improvment? any beta run will append soon?  
new discussion 23 Aug 2014
I tried using the "Copy to Phone" feature to make the Touchdown Contacts available to the built-in Android phone book database. The the "Copy to Phone" seems to run properly (i.e., it appears to process all the enttiers in The Touchdown Contacts database). The resulting “TouchDown-Exchange” contact database, however, that is created from running  "Copy to Phone" appears to ...
updated discussion 22 Aug 2014
First off, I'll assume this is the most appropriate forum for my question.  It's been a little difficult, to say the least, to find support for Touchdown on Mac OSX since the merger. I had a trial version of Touchdown which expired before anyone from the Support link responded to my inquiry.  With the trial version, I had no difficulty setting up email with an Outlook.com account and ...
new discussion 22 Aug 2014
A malicious FakeAV / Ransomlock program has been discovered for Android: it claims to be "Norton Internet Security," even though NIS does not exist for Android. Norton Mobile Security / Symantec Mobile Security will detect this imposter as:   Android.Scartibro http://www.symantec.com/security_response/writeup.jsp?docid=2014-080718-2038-99   Here's an excellent article ...
new discussion 22 Aug 2014
Hello. I'd like to propose the following idea: #1 implement an option which will allow to produce separate android event for each mail received by TouchDown; #2 implement an option (or fix the current state) which will allow to configure what the event consists of.   I'm using android set up in the way that some notifications are pronounced by synthesized voice (VoiceNotify app). This ...
new article 18 Jul 2014
Recently I found out a issue in app center and I think sharing this info would help others. When trying to login using credentials (remote IDP) some users can login and some users can't. Further troubleshooting into the appstore log we saw this error: ORA-12899: value too large for column "ORACLE"."AUTH_USER"."FIRST_NAME" (actual: 35, maximum: 30), It seems the First name and Last name field ...
updated article 23 Jun 2014
Telefones Inteligentes A velocidade com que as inovações ocorrem quando o assunto são smartphones – ou telefones inteligentes – é impressionante! Novos dispositivos, aplicativos e plataformas que prometem trazer – e na maioria das vezes cumprem – produtividade e eficiência surgem a todo instante. Sem dúvida esse é um dos fatores que impulsionam as vendas dessas pequenas parafernálias digitais ...
updated article 27 Mar 2014
PingOne and App Center Configuration Abstract: This document will provide high-level steps for configuring Ping One as an External Identity Provider for Symantec App Center. This article does not cover group mapping, and is based on the internal user-store of PingOne. For further configuration info, such as how to pass group membership information, please contact your Symantec sales ...
new article 27 Jan 2014
Here is a attached doc which describes how user can change authentication type using 'account name' or 'email address' for "Active Directory", "SAML" O3 and "Site Minder" external IDP in Symantec App Center
updated article 06 Sep 2013
...Or, "The Illustrated Guide to the Padlock in Your Pocket."   Hey! That Looks Cool!  I want one of those.  The Mobile Security 7.2 app is Symantec's enterprise product for Android smartphones, tablets and other devices.  Chances are, your corporate IT administrator will provide you with an email that describes exactly where to download and how to ...
updated blog entry 20 Aug 2014
Symantec Mobility: Suite is a finalist in the 2014 CTIA Awards MobITS program, Mobile Security & Privacy category. Vote for Symantec by clicking here. This link will bring you to our entry page where voters only have to click on the “Sign Up/Sign In to vote” link. Voting ends on Monday, September 8 @ 5:00 PM PT.  Winners will be announced at this year’s Super Mobility Week on ...
updated blog entry 04 Aug 2014
Below are the most visited posts in the Managing Mobility Community for June & July 2014 Symantec Advances Enterprise Mobile Offerings with Acquisition of NitroDesk MDM Profile Installation fails on IPAD iOS 5.1 Symantec App Center 4.4 - now with Norton Mobile Security Script to remove stale Exchange ActiveSync device partnerships before Mobile Management implementation Illustrated Guide to ...
new blog entry 23 Jun 2014
The last few years have been all about BYOD – or bring your own device – an IT revolution that freed employees from the shackles of dated or unsuitable hardware in favor of, well, whatever they wanted to use. The benefits are obvious: most employees have their own computers at home and know how to use them, so they can spend more time getting down to business and less time trying to work out ...
new blog entry 17 Jun 2014
Por: Raphael Sanches C. Paciulli Introdução O sistema operacional com a maior abrangência entre os fabricantes de smartphones é sem dúvida o Android da gigante de buscas Google. De acordo com estudos de grandes centros de pesquisas, com mais de 70% do mercado de smatphones o Android ganhou a atenção de muitos hackers dispostos a migrar seus esforços para o mundo mobile com o objetivo de roubar ...
updated blog entry 23 Apr 2014
More and more organizations around the globe permit employees to bring their own mobile devices to work so they can access company data from any location at any time with any device. The bring your own device (BYOD) phenomenon started gaining traction around 2007 when executives and board members brought the first personal smart phones and tablets into the corporate workspace. Since then, the ...
updated blog entry 15 Apr 2014
As mobile device management solutions become more commonplace in the enterprise, many of the conversations I've had about "What's next?" with customers (both potential and current), lead to larger discussion about their data protection strategy for mobile. MDM is not enough Companies are coming to the conclusion that "MDM" (mobile device management) alone is not going to solve for protecting ...
new blog entry 01 Apr 2014
    Mobilidade é uma realidade dos ambientes de negócio de hoje em dia. Olhe a sua volta e você verá pessoas trabalhando com smartphones e tablets em praticamente todo lugar: cafés, trens, aviões e sim, até mesmo enquanto seus filhos estão jogando bola com os amigos. Enquanto a Mobilidade trouxe o benefício da Produtividade para os colaboradores das empresas, ela também trouxe ...
updated blog entry 26 Mar 2014
  Earlier this month at Mobile World Congress, Symantec announced File Sync and Share that is truly private.  So how private is private enough?  The answer depends on who you are, what you are trying to keep private and whom you are trying to keep it private from.  Keeping family vacation pictures from turning up on the local newspaper may be less important than preventing ...
new download 16 Aug 2013
When you use an android emulator you have no access to the google play store to download the mobile management agent for android, so you can download the agent from http://smm-server.symmobile.net/agent/agent.html (Symantec SMM Demo Server) or by downloading the attached file - its the last version of the agent.   Regards,  mkeil
updated download 02 Aug 2013
*Quick Update as of Aug 1st, 2013 - The user-based "limited lifetime" API key will not work. I'll try to provide an update once I determine root-cause but until then please use the M2M/static API keys. The App Center API is a great means of extracting information from App Center as well as automating processes such as uploading Apps or creatign web apps. This article is intended to provide ...
new download 01 Nov 2012
Mobile Inventory History Delta tables are getting filled with not used data which results a noticeable growth of Symantec CMDB, as well Controlling "Keep History Duration" is not user editable. This is a non official PointFix which will Stop populating data to Mobile History Delta tables, truncates the tables and Enable Mobile inventory purging to be user editable. At the moment it's a ...
updated download 05 Oct 2012
This Report will show the amount of Data (entries) to be purged from Mobile inventory history tables. - Open Symantec Management Console, Reports, expand the tree then right click where you want to add the report.  - Choose import and pick the xml file.   Related: Mobile Inventory History purging Point ...
updated download 09 Aug 2011
As one of the Endpoint Management Specialists in the Pac NW, I've mentioned this during the User Group Meetings in which I've been able to participate and wanted to post it here for the extended community as a 'best practices' doc for contacting and working with Symantec support. Hope it's helpful!
updated download 01 Jul 2011
Although an older document this does cover many of the core features we have within the reporting framework that I frequently am asked about. This is just some information that you may find useful when creating your own reports.
new event 08 Jul 2014
Come join IT leaders from around New Orleans, along with the Intuitive team for a fishing tournament on July 25th! It will be a good time to get to know your Intuitive account manager as well as network with your peers from around town. Everyone should arrive at the marina at 6:30am, as the boats depart at 7:00am. Group transportation from downtown New Orleans is being offered. Boats return ...
new event 30 May 2014
Say Yes to Android in the Enterprise Presented by: Cheryl Tang, Sr. Principal Product Marketing Manager Sean Yarger, Sr. Manager Mobility and Identity Webcast Summary: Do concerns about Android's security and infrequent patch cycle make you nervous? —Symantec can show you how to protect business and personal data without compromising security or privacy. Join us on this exclusive Android in ...
new event 05 Mar 2014
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 25-27 in the Herndon, VA Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
updated event 05 Mar 2014
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 11-13 in the Houston, TX Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
new event 29 Jan 2014
Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on Feb 4-6 in the Mountain View, Ca Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com.  . Course Description: This training course ...
new event 29 Jan 2014
Symantec Mobility Education Services is pleased to announce the upcoming AppCenter course. The course will be held on Mar 4-6 in the Waltham, MA Office. Course Description This training course covers how to configure and use Symantec App Center in both on-premise and cloud-based (SaaS) versions, to securely enroll and manage your mobile devices including how to import and securely distribute ...
new event 27 Jan 2014
The Case for Enterprise Mobile Application Management Speakers: Christian Kane, Forrester Analyst Swarna Podila, Senior Manager, Product Marketing, Symantec Webcast Summary: Enterprise IT is extending their mobility strategies beyond deploying and managing mobile devices primarily with corporate email access. Administrators are now figuring ways to deploy mobile apps that make a real ...
new event 18 Nov 2013
How the Post-PC Revolution is Changing the Way We Think About IT.       Please join us at this interactive lunch seminar, as we discuss the impact of current mobile technologies (like smartphones & tablets) & emerging User Empowerment trends in your IT enterprise. Our discussion will cover topics such as security, management, data protection, and much more. You ...
updated event 16 Oct 2013
Join Symantec for this half-day workshop to discover best practices in enterprise mobility management and user authentication. Find out how Symantec has been helping organizations just like yours deal with the implications of this evolving landscape.  LEARN. Get the technical content and technology demonstrations to help you:  Leverage MPKI and Two-Factor Authentication to improve ...
updated video 18 Aug 2014
This demo shows Symantec App Center version 4.4 This video shows how to add and distribute Apps to end users mobile devices using Symantec App Center 4.4 including the different types of Apps that can be used. This training concludes with an interactive walk through of what end-users see on their mobile devices.   NOTE: If you are running a version of App Center older than 4.4, please ...
updated video 18 Aug 2014
This demo shows Symantec App Center version 4.1. This video shows how to add and distribute Apps to end users mobile devices using Symantec App Center 4.1 including the different types of Apps that can be used. This training concludes with an interactive walk through of what end-users see on their mobile devices.   NOTE: If you are running a version of App Center older than 4.4, please ...
updated video 12 Aug 2014
This demo shows Symantec App Center version 4.4. This video demonstrates some of the ways Symantec App Center utilizes Mobile Device Management (or MDM) to manage devices. Click-through the interactive simulations to gain an understanding of some of the features available through App Center. NOTE: If you are running a version of App Center older than 4.4, please view the other "Symantec App ...
updated video 12 Aug 2014
This demo shows Symantec App Center version 4.1. This video demonstrates some of the ways Symantec App Center utilizes Mobile Device Management (or MDM) to manage devices. Click-through the interactive simulations to gain an understanding of some of the features available through App Center. NOTE: If you are running App Center version 4.4, please view the udpated "App Center 4.4 MDM ...
updated video 01 Jul 2014
This video describes how Symantec Norton Mobile Security can protect against high-risk, malware, and madware apps.  You can use Norton Mobile Security with Symantec App Center.
updated video 16 May 2014
This video provides an overview of what's new in Symantec App Center 4.4.
updated video 08 May 2014
This video explains how to use the Volume Purchase Program (VPP) with Symantec App Center 4.4.
updated video 08 May 2014
This video describes the differences between Symantec App Center licenses and demonstrates how to install, monitor, and renew licenses.  It also explains license notifications.
updated video 08 May 2014
This video explains how to use the Norton Mobile Security app with Symantec App Center to secure mobile devices that access your network.
new idea 31 Aug 2014
I purchased Touchdown for Android so I could sync my work and home Outlook/Exchange mail accounts. I have used Microsoft Outlook/Exchange for many years at work and at home. I use categories extensively with Outlook, i.e., Email, Tasks, Contacts, Calendar. Journal. Most users create folders to save their various emails to, e.g., customers, vendors, clients, sales, tech support, etc. I ...
new idea 25 Mar 2014
Hi Wanted to have an have corporate Secure Mobile Printing Solutions for Enterprise integrated in appcneter. Thanks Nitin 
new idea 25 Mar 2014
Hi   Wanted a backup feature integrated in AppCenter for corporate device on server the restore again if it lost or wiped or formatted the device. information like VIP owner or very important device for company not to lose data on device it’s directly get backed up by the integrated backup function with AppCenter agent and admin server console. Thanks Nitin Neelwani
new idea 25 Mar 2014
Hi   Wanted a remote desktop tool integrated with Symantec AppCenter for Admin to take control of mobile device for issue and troubleshoot and resolve it. like PCAnywhere or similar tool inside AppCenter agent plugin and console window on admin AppCenter console page. Thanks Nitin Neelwani 
new idea 25 Mar 2014
Hi   Wanted automatically scan all newly uploaded and added apps in built in AppCenter server. Protect AppCenter admin users from accessing malicious websites for third party app or URLs . Thanks Nitin Neelwani 
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A Message From Your Community Manager: ohzone - CherylPeterson

Welcome to the Managing Mobility Community on Symantec Connect.

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