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updated discussion 28 Aug 2016
Week numbers in weekview are INCORRECT...MUST be fixed ASAP. When creating a recurring appointment, the time and day will change sporadic and you REALLY have to be careful when reviewing the appointment. Text in calender appointment is sometimes white and sometimes black. White can not be read if calender colour is yellow or green (and why is some text white and some black anyway). Symbol ...
new article 25 Aug 2016
The attached article highlights step-by-step instructions on how to gather and send Corp Access logs
new article 25 Aug 2016
The attached article highlights step-by-step instructions on how to remove malware from an Android device using Norton Mobile Security.
updated article 25 Aug 2016
The attached article highlights step-by-step instructions on how to enable App Advisor from within the Norton Mobile Security app.
updated discussion 28 Aug 2016
Week numbers in weekview are INCORRECT...MUST be fixed ASAP. When creating a recurring appointment, the time and day will change sporadic and you REALLY have to be careful when reviewing the appointment. Text in calender appointment is sometimes white and sometimes black. White can not be read if calender colour is yellow or green (and why is some text white and some black anyway). Symbol ...
updated discussion 24 Aug 2016
Hello, I just got an update today (08/23/16) for android version of touchdown bringing it to “9.0.00412” is there a way I can downgrade to the previous version?  The reminders on this version for appointments no longer work!  I no longer get any visual or sound reminders where they did on the previous version I got a couple of weeks ago.  I am missing my ...
new article 25 Aug 2016
The attached article highlights step-by-step instructions on how to gather and send Corp Access logs
new article 25 Aug 2016
The attached article highlights step-by-step instructions on how to remove malware from an Android device using Norton Mobile Security.
updated article 25 Aug 2016
The attached article highlights step-by-step instructions on how to enable App Advisor from within the Norton Mobile Security app.
new article 03 Aug 2016
The attached article highlights step-by-step instructions on how to replace the SSL certificates used by Symantec Mobility Suite
updated article 23 Jun 2016
This document will provide high-level steps for configuring Ping One as an External Identity Provider for Symantec App Center. This article does not cover group mapping, and is based on the internal user-store of PingOne. For further configuration info, such as how to pass group membership information, please contact your Symantec sales specialist or PingOne support.
updated article 22 Jun 2016
The attached article highlights step-by-step instructions on how to integrate onelogin™ with Symantec Mobility.   Note: An Enterprise onelogin™ account is required for AD integration.  The attached article assumes that AD integration has already been performed.  For more information see ...
updated article 07 Jun 2016
A walk-through with common troubleshooting steps; outlining the deployment of a production on premise Symantec Mobility Suite solution.  This is meant to be used supplementary to the published Mobility Suite Administration and On-premise Installation guides. If there are any recommendations made in this walkthrough which contradict the above mentioned guides, use the recommendations in ...
updated article 07 Jun 2016
Is it time to renew your Apple/iOS certificates?  If so checkout the attached document which highlights step-by-step instructions for how to renew your expiring/expired certificates. Updated 7 JUNE 2016
updated article 18 May 2016
In order to further harden a Mobility Suite environment, TLS 1.0 and TLS 1.1 can be disabled leaving all SSL communication using only TLS 1.2 which is more secure. The steps to disabled TLS 1.0 and TLS 1.1 are as follows: 1. Navigate to '/usr/local/nukona/etc/nginx/conf.d/' using the Linux Terminal on the Mobility Suite Front End. cd /usr/local/nukona/etc/nginx/conf.d/ 2. Access the ...
updated article 17 May 2016
Introdução Atualmente os usuários querem usar tecnologias mais recentes para acessar os aplicativos e dados corporativos, e isso acaba criando a necessidade de permitir o uso de dispositivos pessoais nesses acessos. Assim, o BYOD – Bring Your Own Device – trás desafios significativos quando o assunto é a proteção dos dados corporativos residentes nos dispositivos móveis dos usuários. Além ...
updated blog entry 05 Aug 2016
En las dos publicaciones anteriores, analizamos los desafíos de Android en la empresa y proporcionamos consejos para proteger las aplicaciones Android a fin de habilitar esta adopción. En esta publicación, analizaremos las amenazas y los comportamientos peligrosos de las aplicaciones móviles para Android. Las aplicaciones y los dispositivos móviles ya no son una opción en ...
updated blog entry 05 Aug 2016
En la primera parte de esta serie, hablamos de los desafíos de los administradores de TI a la hora de incorporar Android en el lugar de trabajo. Android presenta varios obstáculos de seguridad para TI: su plataforma de código abierto, la diversidad de fabricantes, los operadores y la variedad de versiones de sistemas operativos móviles. El desafío principal para las empresas es ...
updated blog entry 05 Aug 2016
mso-bidi-font-family:Helvetica;color:#222222;mso-ansi-language:ES-AR">En la actualidad, las empresas dependen de la nube más que nunca: Helvetica;color:#178800;mso-ansi-language:ES-AR">según un estudio reciente mso-bidi-font-family:Helvetica;color:#222222;mso-ansi-language:ES-AR">  color:#222222;mso-ansi-language:ES-AR">de GigaOm Research, el 83% de las organizaciones han adoptado la ...
updated blog entry 05 Aug 2016
Con la creciente popularidad de los dispositivos móviles en el mercado de consumidores, resulta natural que estos dispositivos pasen rápidamente al ámbito empresarial. Como Android ocupó el 78,4% del mercado mundial de consumidores en 2013, la plataforma está tomando impulso rápidamente. Mientras que en las empresas, la plataforma preferida era iOS. Sin embargo, con la creciente popularidad ...
updated blog entry 05 Aug 2016
Les guste o no, las empresas se siguen enfrentando a una ola de nuevos dispositivos conectados a Internet que golpea sus redes. Impulsados por el deseo de los empleados de dispositivos más rápidos, más nuevos y más simples, los departamentos de TI suelen tener que apurarse para desarrollar programas BYOD ("Traiga su propio dispositivo") y políticas de movilidad que sean seguras y atractivas ...
updated blog entry 05 Aug 2016
La información para esta publicación fue proporcionada por Maribel Lopez, directora y fundadora de Lopez Research, una organización que realiza investigaciones de mercado y conferencias visionarias, y presta servicios de consultoría estratégica y de desarrollo de asociaciones. Los empleadores que adoptaron los programas “Traiga su propio dispositivo” (BYOD) lo hicieron porque anticiparon un ...
updated blog entry 05 Aug 2016
Hoy en día, la movilidad ofrece productividad en cualquier dispositivo, en cualquier momento y en cualquier lugar, lo que resulta atractivo tanto para las empresas como para los empleados. No obstante, la flexibilidad conlleva desafíos, como la protección de datos corporativos en los dispositivos, la separación de la información personal de la corporativa, la administración de diversos ...
updated blog entry 05 Aug 2016
Em nossas duas primeiras publicações desta série, falamos sobre os desafios do Android na empresa e fornecemos algumas dicas para ajudar a fortalecer a segurança do Android a fim de permitir sua adoção. Neste artigo, exploraremos as ameaças potenciais e os comportamentos arriscados dos aplicativos de dispositivos móveis para Android. Os aplicativos e dispositivos móveis já não são apenas ...
updated blog entry 05 Aug 2016
Em nosso primeiro artigo desta série, discutimos os desafios enfrentados pelos administradores de TI na adoção do Android no local de trabalho. Para o departamento de TI, o Android apresenta vários obstáculos à segurança devido à sua plataforma de código aberto, variedade de fabricantes de dispositivos, provedores e diferentes versões de sistemas operacionais para dispositivos ...
updated blog entry 05 Aug 2016
mso-bidi-font-family:Helvetica;color:#222222;mso-ansi-language:ES-AR">A dependência da nuvem nas empresas está hoje maior do que nunca. Um Helvetica;color:#178800;mso-ansi-language:ES-AR">estudo recente mso-bidi-font-family:Helvetica;color:#222222;mso-ansi-language:ES-AR">  color:#222222;mso-ansi-language:ES-AR">do GigaOm Research mostrou que 83% das empresas adotaram a nuvem “para ...
updated download 20 Jun 2016
Instructions to side load the Touchdown HD   Steps: Please download the APK https://symantec.box.com/s/21hc10v5x7i39z7polfi520lp11bub8v   If user is prompted with message to allow apps from untrusted sources please enable the settings on the android device Settings > General > Security >  "Unknown Sources"  In rare event if the user is presented with the ...
new download 16 Aug 2013
When you use an android emulator you have no access to the google play store to download the mobile management agent for android, so you can download the agent from http://smm-server.symmobile.net/agent/agent.html (Symantec SMM Demo Server) or by downloading the attached file - its the last version of the agent. Regards,  mkeil
updated download 02 Aug 2013
*Quick Update as of Aug 1st, 2013 - The user-based "limited lifetime" API key will not work. I'll try to provide an update once I determine root-cause but until then please use the M2M/static API keys. The App Center API is a great means of extracting information from App Center as well as automating processes such as uploading Apps or creatign web apps. This article is intended to provide ...
new download 01 Nov 2012
Mobile Inventory History Delta tables are getting filled with not used data which results a noticeable growth of Symantec CMDB, as well Controlling "Keep History Duration" is not user editable. This is a non official PointFix which will Stop populating data to Mobile History Delta tables, truncates the tables and Enable Mobile inventory purging to be user editable. At the moment it's a ...
updated download 05 Oct 2012
This Report will show the amount of Data (entries) to be purged from Mobile inventory history tables. - Open Symantec Management Console, Reports, expand the tree then right click where you want to add the report.  - Choose import and pick the xml file. Related: Mobile Inventory History purging Point Fix https://www-secure.symantec.com/connect/downloads/purge-mobile-history-tables
updated download 09 Aug 2011
As one of the Endpoint Management Specialists in the Pac NW, I've mentioned this during the User Group Meetings in which I've been able to participate and wanted to post it here for the extended community as a 'best practices' doc for contacting and working with Symantec support. Hope it's helpful!
updated event 17 May 2016
https://symantecmeetingcenter.webex.com/symantecmeetingcenter/j.php?MTID...
updated event 17 May 2016
https://symantecmeetingcenter.webex.com/symantecmeetingcenter/j.php?MTID...
updated event 17 May 2016
https://symantecmeetingcenter.webex.com/symantecmeetingcenter/j.php?MTID...
updated event 17 May 2016
Experts, boa tarde! Segue a agenda da nossa reunião: Instalação On Premise - Passo a Passo *** Novidade: Consumindo web-services RESTful do App Center 4.4 *** Roadmap de Mobilidade Vamos utilizar o WebEx para vídeo e o GlobalMeet para o áudio: WebEx: https://symantecmeetingcenter.webex.com/symantecmeetingcenter/j.php?MTID=ma3688cf88065c47bed14a4b5d9af92e0 GlobalMeet: ...
updated event 17 May 2016
Experts, boa tarde! De acordo com a votação a nossa reunião ficou agendada para o dia 11/06 às 11:00hs. O tema é "Integração MPKI e App Center". Vamos utilizar o WebEx para vídeo e o GlobalMeet para o áudio: WebEx: https://symantecmeetingcenter.webex.com/symantecmeetingcenter/j.php?MTID=mc4de384d6047c08df6a50fec1f771526 GlobalMeet: https://go.conferencinghub.com/owob Aguardo vocês! Abraços!
updated event 17 May 2016
Experts, boa tarde! É amanhã, 05/06 às 11:00hs, a nossa reunião do Time Estendido de Mobilidade sobre "Protegendo o Android com o Mobile Security". Vamos utilizar o WebEx para vídeo e o GlobalMeet para o áudio: WebEx: https://symantecmeetingcenter.webex.com/symantecmeetingcenter/j.php?MTID=maec7430b41d09f2a5e855c268bde2602 GlobalMeet: https://go.conferencinghub.com/owob Aguardo vocês! ...
updated event 17 Sep 2015
Symantec App Center Installation and Administration Symantec Mobility Education Services is pleased to announce the upcoming App Center course. The course will be held on March 25-27 in the Herndon, VA Office. Contact your local Symantec Education Services Rep to register by contacting Americas Education at 800 327-2232 (option 4) or by sending an email to americas_education@symantec.com. ...
updated event 17 Sep 2015
Join Symantec for this half-day workshop to discover best practices in Enterprise Mobility Management and User Authentication. Find out how Symantec has been helping organizations just like yours deal with the implications of this evolving landscape. Multiple Dates and Locations! LEARN. Get the technical content and technology demonstrations to help you: Leverage MPKI and Two-Factor ...
updated event 23 Oct 2014
Personal device usage is a chronic challenge in organizations today. In the U.S., 52% of employees use their smartphones to check emails with file attachments. However, it is up to employers to mitigate the potential risks and benefits of a BYOD policy. Research by MarketsandMarkets predicts the global market for BYOD and enterprise mobility to quadruple in size over the next four years. ...
new event 08 Sep 2014
5 Must-Haves for an Enterprise Mobility Management Solution Presented by: Melanie Lopez, Global Product Marketing Manager Webcast Summary: Do you have everything your organization needs to manage mobility, without exposing gaps in both data protection and end-user privacy?  In this webinar, you will be able to find real answers to tough questions, such as: What do you need to deploy ...
updated video 25 Feb 2016
This video explains how to enable "Unknown Sources" on an Android Device. Attached to this article is also a looping .gif presentation explaining how to enable "Unknown Sources."
new video 24 Feb 2016
This video shows how to Encrypt an Android Device after setting a PIN and proceeding back into the Work Hub to install Work Mail.
new video 22 Feb 2016
This video shows how to update Symantec's iOS Work Hub. Attached to this article is also a looping .gif presentation showing how to update the Work Hub.
updated video 22 Feb 2016
This video shows how to update Symantec's Android Work Hub. Attached to this article is also a looping .gif presentation showing how to update the Work Hub.
updated video 22 Feb 2016
This video shows how to Trust Symantec MDM on an iOS 9+ Device. Attached to this article is also a looping .gif presentation explaining how to trust Symantec's MDM.
updated video 15 May 2015
This computer-based training course shows you how to set up Windows Phone 8.1 in Symantec Mobility: Suite and how users enroll their devices.
new video 11 May 2015
Symantec Mobility: Suite now includes functionality for WorkHub PIN authentication. PIN authentication allows the user to create and use a simple PIN code in place of enterprise credentials when authenticating to WorkHub and associated productivity apps, improving the user experience. This video overview captures the configuration and highlights the use of this feature with ...
updated video 27 Mar 2015
This video provides an overview of mobile malware, mad ware and risky apps and how Symantec Mobility: Threat Protection, which is integrated with Norton Mobile Security, can protect agains mobile threats.
updated video 12 Mar 2015
Watch a demo of Symantec Mobility: Suite's Mobile Application Management (MAM), and learn how organizations can easily manage internally-developed, third party, and native apps or web apps across personally-owned and corporate managed devices. To safeguard apps and data, organizations can apply application policies related to user authentication, data loss prevention, and more.
updated video 03 Mar 2015
Symantec Mobility: Suite's mobile device management (MDM) features provide detailed information about devices enrolled with your Mobility Suite. MDM features allow you to secure, manage, locate, lock, reset password, revoke all apps, create device policies, and more. The Symantec Mobility Manager Dashboard page gives you a visual snapshot of the activity occurring with your organization.
updated idea 23 May 2016
Hi. It would be very helpful and convenient to have functionality to copy email address from To and Copy sections to be able to paste them into your new contact in the mobile device telephone book. Right now you can't do it and you have to write email address on a piece of paper to manually insert it into contact's details.
updated idea 09 Jul 2015
This idea is to add support for connectivity to a Pebble Time smartwatch, and specifically support of the TimeLine API for displaying upcoming calendar events on the watch. http://developer.getpebble.com/guides/timeline/ This would not be permanently stored by the watch OS, excepting perhaps a couple days worth, but if there are corporate security concerns, just a brief title of the ...
new idea 09 Feb 2015
I much rather prefer the old setup screens to the new method. So much easier at a glance to view your setup the old way. Don't break a good thing.
new idea 08 Jan 2015
It would be good to create a context-sensitive help for our solution, where each topic describe extensively one state, situation, or feature. By example, when creating a Device Policy, the Help will display only information about this topic. The only option that we have today for Help is the landing page available at http://www.symantec.com/business/support/index?page=productlanding&key=6....
updated idea 05 Dec 2014
I need to insert Welcome page as login page when user login to mobility console. When welcome page showed, user can click on mobility suite button if they need to login console. After clicking the mobility suite link, it will drive user to https://mdm.xxxxx.com.my/portal/login.   
new idea 21 Sep 2014
I’ve heard a lot about an App called EasilyDo and apparently it’s doing quite well in the US as well. I think it would be outright fantastic if some kind of interfacing/integration between it and the TouchDown App could be achieved. On the one hand a great Android App integrating with Outlook, another to supplement that with managing traveltime and itinerary details ++
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