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Security Levels for Help Desk Knowledge Base
Robyn
April 12th, 2006
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
0 Agree, 0 Disagree
Security Levels for Help Desk Knowledge Base would be a great addition. In our environment, we have knowledge base articles that just deal with internal technical support, and also knowledge base articles that are how to's for users. It would be nice to have the users only see the how to's, not the internal articles that are just for 'technical eyes'.
You can set this up
There are a couple ways to approach this. However, I definitely would like to see a better way of doing it within Altiris Role- and Scope-based security.
For one customer, we set up private scopes for IT and public for end users.
You can also use NT security as an option to deny or allow certain AD Users and or Groups from accessing certain folders which make up the scope to the knowledge base as well at the directory level.
James "Scott" Hardie
Vice President of Technology Services
shardie@xcendgroup.com
http://www.xcendgroup.com
James "Scott" Hardie
Manager Systems Engineering
scott_hardie@symantec.com
http://www.symantec.com
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