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How about adding a spell check feature into the Helpdesk Solution? It would greatly benefit the helpdesk workers to have this added for both creating helpdesk tickets and knowledge base articles. Thanks!
ieSpell works great for a Spell Checker
Craig,
This is a common request and will surely find its way into Helpdesk Solution one day. In the meantime, many Helpdesk Solution customers choose to simply install ieSpell which snaps into your IE browser. It works like a charm for a Helpdesk spell checker.
I think it is free for personal use and $15 or less per worker depending on the number of licenses you require.
Take a look: http://www.iespell.com
We have actually had a lot
We have actually had a lot of problems with IE7 and IESpell. It would often cause IE crashes which means lost tickets/information. I stopped using it and went the Google route. It has been rumored, by those who went to Managed Fusion, that HelpDesk 7 will have the feature.
Another possibility which
Another possibility which is completely free is the Google toolbar.
I've been using it for some time now and it works just fine.
http://toolbar.google.com
Google toolbar it provides a spell-check?
When you use the google toolbar it provides a spell-check in Altiris?
In Web Browsers
Google Toolbar adds spell-check to forms submitted by web browsers. So, if you are using the Helpdesk web interface, yes, installing the Google toolbar will add the ability to spell check your tickets before you submit them.
Firefox v2.x also spell-checks information submitted via web form.
JM
Can you give step by step
Can you give step by step directions on how to put in the spell-check feature through Google Toolbar?
Will it automatically prompt for all tickets to be checked?
Spell check
We currently use another help desk product and spell check is one of its best features.
Since many of the other features are not very customizable (spelling???) I really hope it gets incorporated into the help desk solution.
This could be done by an integration partner...
Using Web services, the worker console could call a third party spell check web service....
Anyone interested?
Spell-check
Does any of the spellchck features have a way for the spellcheck to actually be imbedded within the ticket instead of an outside toolbar?
It's coming
There are so many enhancement requests for this that the next release should incorporate this right out of the box.
Hopefully, it will be released in the next few months. However, it is not even in Beta right now.
To do it now would require some customization in the current releases that I don't think anyone has created and plans to deliver for free.
James "Scott" Hardie
Vice President of Technology Services
shardie@xcendgroup.com
http://www.xcendgroup.com
James "Scott" Hardie
Manager Systems Engineering
scott_hardie@symantec.com
http://www.symantec.com
Firefox anyone...
Firefox 2.+ has spell check. It is pretty handy...
Spell Check...
I use IE7Pro (http://www.ie7pro.com/). Offers much more than a spell-checker, and works a treat. Currently using it with IE8 on XP, Vista and Windows 7... so don't worry about the "IE7" part of it's name.
I agree though, spell checking could be good as an integrated component of Helpdesk.
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