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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 974 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

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ServiceDesk Documentation

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Group Activity

New idea 23 Feb 2015
Hi Team, An incident ticket should not be able to resolve without owner assigned to it, as of now once an incident is routed to specific service queue any engineer who is part of that service queue/group is able to work on that incident and able to ...
New idea 23 Feb 2015
Hi Team, Can we able to add Cc address with ticket? when a user sends an email to Servicedesk monitoring email address as per the automation rules it creates an incident and sends an email to that respective user who sent an email, but when user has ...
New idea 23 Feb 2015
Hi Team, Knowledge base article creation based on specific type of issue, i.e. when user classifies issue as Software related he should be able to search/find the knowledge base articles related to Software classified only. So basically while creating ...
New discussion 13 Feb 2015
Just curious if anyone has implemented a Service Broker solution on the SMP database? Anything being used in a custom workflow? Would it cause any issue if Service Broker was enabled on the SMP database? Thanks, Kevin