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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1043 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New article 21 Mar 2016
In this Article I'm going to explain a way of getting the Classifications from the Process Manager db for use within your Workflows. In an Incdient in ServiceDesk you can set classification. These are created and administered at Admin | Data ...
New discussion 15 Mar 2016
Workflow 8.0 documentation is available at the following URLs: Release Notes - http://www.symantec.com/docs/DOC8699 Component Developer's Guide - http://www.symantec.com/docs/DOC8700 User Guide - http://www.symantec.com/docs/DOC8698
New idea 01 Mar 2016
ServiceDesk currently (7.6) allows for custom routing tables to be used with process automation rules. The most notable example out of the box is the location routing table. It can be used to route an incident to a specific queue based on the ...
New article 12 Feb 2016
Create Software Release Component definition This component creates a SoftwareReleaseResource. Component icon Definition of component input value or values The properties on the General tab in the Create New Software Release component are listed ...