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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 976 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
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ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

Group Activity

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New article 16 Apr 2014
Component definition This component displays a vertical swimlane on your process model. This is primarily used to group together components that represent actions that are all performed by the same actor (a user or external system). Component ...
New article 16 Apr 2014
Component definition This component allows you to add arbitrary formatted text to your process model. This can be used to provide headers/labels for groups of components. It could also be used to provide pseudo-code describing the logic of a flow. It ...
New article 16 Apr 2014
Component definition This component allows you to draw a bounding rectangle (or rounded rectangle) on your process model. It is primarily used to group a related collection of components together. You can control the color and width of the ...
New article 16 Apr 2014
Component definition This component displays an image on your process model. Optionally with a border around it. Component icon Definition of component input value or values Appearance Input Value Name Input Value Data Type Req'd Example ...
New article 16 Apr 2014
Component definition This component allows you to add arbitrary, unformatted text to your process model. It will automatically resize to fit the text you enter. Returns are respected so multi-line comments can be displayed. Component icon Definition ...
New article 16 Apr 2014
  Component definition This component evaluates environment data using a set of preconfigured agent strings in order to determine whether the browser that loaded the web form is a mobile browser. Component icon Definition of component input ...
New article 16 Apr 2014
Component definition This component allows you to draw arrows on your process model. For example, this could be used to connect an annotation describing a component to that component. Arrows may be drawn on either end of the line, both ends or neither ...
New article 16 Apr 2014
Label Component definition This component lets you place text anywhere on your Web form. The text on your form is the backbone of the form operations. It lets you convey to the user precisely how to fill out the form and why the form needs to be ...
New article 16 Apr 2014
  Component definition This component is a grouping of checkboxes, which can be used for mass answering of yes/no questions. For example, this component could easily be used to respond to a "check all that apply" question. This component simply ...
New article 16 Apr 2014
  Component definition This component allows you to place a checkbox on your webpage. Checkboxes are often used to allow users an easy way to answer yes/no questions. Component icon Definition of component input value or values This component ...