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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 916 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

Workflow Documentation

Example Workflow Templates


ServiceDesk How To Videos

ServiceDesk Documentation


Contributing to Workflow's Collaborative Component Pages


 

Group Activity

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New article 26 Aug 2013
SLA levels and design have been an area of Servicedesk that has improved over various releases. As development has improved the product, those improvements come by recognizing where certain functions could have been improved. This article describes one ...
discussion comment 18 Apr 2013