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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 980 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

Group Activity

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New discussion 28 Jan 2015
Hi! By default, all e-mails sent to the monitoring mailbox are automatically recorded as IM and EM tickets. We are committed to each email will be recorded as EM ticket in the first place. IM or PM tickets will be created only if members of Service ...
New article 20 Jan 2015
  Component definition This component presents a read-only, table-based list (array) of items to the end-user.  The content of this component is constructed much like the ListSelect component, but the two components differ in that the ...
New article 20 Jan 2015
  Component definition The link button component allows you to create a link which acts like a button. The link appears like any other link on a web page. But, after the user clicks on the link, the project will follow a path you specify instead ...
New article 20 Jan 2015
  Component definition This component allows you to select an image which will act like a button. When the user clicks on the image, the project will follow a path you specify. Component icon Definition of component input value or ...
New article 20 Jan 2015
  Component definition This component will refresh a form page.  Any form values that have not been saved to a variable (via page post or otherwise) will not persist through this refresh. Component icon Definition of component input value or ...
New article 15 Jan 2015
  Component definition This component determines whether an input variable item exists within a specified array/collection. Component icon Definition of component input value or values Input values Input value name Input value data ...