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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1043 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New idea 30 Mar 2016
If a Workflow has Inputs when you run it in Debug it prompts to fill in those inputs. This run then gets saved so you can run it again. It would be nice to have the inputs show in a tooltip (or something) so you can see what you had previously tried:
New idea 29 Mar 2016
Our company wants to use ProcessManager/Docmanager for CMS company wide. I have some doubts in terms of manageability, backup/restore /size of the ProcessManager Database. Is it possible to store the documents file based with the functionality of ...
New idea 29 Mar 2016
When I create a SQL Integration component I copy the SQL statement I've written and then add it to the component help editor at the end before compiling. This is so I can get to the SQL quicker by right clicking the component and opening help: This ...
New article 21 Mar 2016
In this Article I'm going to explain a way of getting the Classifications from the Process Manager db for use within your Workflows. In an Incdient in ServiceDesk you can set classification. These are created and administered at Admin | Data ...