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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1043 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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Group Activity

New idea 01 Mar 2016
ServiceDesk currently (7.6) allows for custom routing tables to be used with process automation rules. The most notable example out of the box is the location routing table. It can be used to route an incident to a specific queue based on the ...
New article 12 Feb 2016
Create Software Release Component definition This component creates a SoftwareReleaseResource. Component icon Definition of component input value or values The properties on the General tab in the Create New Software Release component are listed ...
New idea 01 Feb 2016
When copying or moving a component line/link can Workflow remember the chosen colour? I like coloured lines for exceptions etc but if I change these to go to a different component the line goes back to the default colour (blue), could it not ...
New idea 06 Jan 2016
With the Workflow REST Generator I'd like to have the Paths contain the Status Code Currently OK Proposed OK (200-299) You could just put the StatusCode in the name but you already have this column, why not use it