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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1051 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New article 08 Sep 2014
  Component definition This component may be used to associate/assign an existing location with an asset in the SMP platform. Component icon Definition of component input value or values Input values Input value name Input value data ...
New article 08 Sep 2014
  Component definition This component may be used to retrieve an associated cost center for an SMP asset. Component icon Definition of component input value or values Input values Input value name Input value data type Example ...
New article 08 Sep 2014
  Component definition This component may be used to associate/assign an existing cost center with an asset in the SMP platform. Component icon Definition of component input value or values Input values Input value name Input value data ...
New idea 18 Aug 2014
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
New discussion 17 Aug 2014
Hi everyone - is there any way to add a report web part to a process view and have the report results associated to the process sessionID or reportprocessID?  I'm able to pull in the process data into a "Process Info" web part, but that part ...