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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 939 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Our favorites:

Workflow How To Videos

Workflow Documentation

Example Workflow Templates

ServiceDesk How To Videos

ServiceDesk Documentation

Contributing to Workflow's Collaborative Component Pages


Group Activity

New idea 04 Sep 2013
After the merging of the Workflow and ServiceDesk sponsored groups (, I think it would be a good idea to merge the forums for the two products on Connect. Down sides: Workflow only users will see ...
New download 28 Aug 2013
The attached project is a proof of concept that is designed to export all documents and save them to the local filesystem on the ServiceDesk or Workflow Server.  This would be useful if you wish to backup the files you have associated to tickets ...
New article 26 Aug 2013
Creating Incident Ticket from 3rd party application which send HTML content in the Body of the Email sometimes get really difficult to process and since the ServiceDesk Incident Management Description field doesn't support HTML, Email Monitoring ...
New article 26 Aug 2013
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses requiring change process to provide structure to ...