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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 1043 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Follow us on Twitter: @SymcEndptMgt

Our favorites:

Workflow How To Videos
Workflow Documentation
Example Workflow Templates
ServiceDesk How To Videos
ServiceDesk Documentation
Contributing to Workflow's Collaborative Component Pages

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New video 10 Aug 2014
This video gives you a demonstartion on using the Cloud SymHelp. Cloud SymHelp is a one-stop shop for all the IT Management Suite (ITMS) documentation. All the latest content is availabe by using the search option. Following is the ITMS Cloud ...
New discussion 24 Jul 2014
Two Symantec Sponsored Groups are combining to serve you better. You may have noticed the new group called Workflow and ServiceDesk This group contains all the content that was in the two previous groups, and if you were a member of either group your ...
New discussion 24 Jul 2014
This webinar will provide an overview of the configuration features, functionality and capabilities in the new ServiceDesk 7.5 release. Topics / Agenda: Incident Classification Service Queues and Routing Rules SLA Management Automated ...