Video Screencast Help

Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 974 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

Like us on Facebook: Symantec Endpoint Management
Follow us on Twitter: @SymcEndptMgt

Our favorites:

Workflow How To Videos

Workflow Documentation

Example Workflow Templates

ServiceDesk How To Videos

ServiceDesk Documentation

Contributing to Workflow's Collaborative Component Pages

Group Activity

New idea 04 Feb 2014
All of the drop down lists except for classifications allow users to press a letter in the keyboard and jump to that area of the menu. Has anyone found a way to modify the workflow to allow technicians using the advanced form to do this?   ...
New idea 29 Jan 2014
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think ...
New download 21 Jan 2014
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks. 1.  Right click "Data Collector ...