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Workflow and ServiceDesk

Public Group | Founded: 12 Jan 2010 | Serving 944 members

This group provides a one-stop shop for everything Workflow—from example workflows and templates to videos and user forums.

This group is sponsored by the Symantec Workflow and ServiceDesk team. This means that any templates or videos posted to this group are either from us, or approved by us. We have put together hours of video, miles of documents, and spent months—no—years to bring you the best information on Workflow processes and integration. Join our group to get the basics, and stay with us as we guide you through your journey into complete process automation.

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Workflow How To Videos

Workflow Documentation

Example Workflow Templates


ServiceDesk How To Videos

ServiceDesk Documentation


Contributing to Workflow's Collaborative Component Pages


 

Group Activity

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New article 26 Aug 2013
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses requiring change process to provide structure to ...
New article 26 Aug 2013
ServiceDesk has the ability to import the knowledge base libraries created for Help Desk 6. This is very helpful in allowing customer who spent considerable time and energy creating a knowledge base library and don't want to have to recreate them ...
New blog entry 26 Aug 2013
We love our Connect community members and once again we're celebrating SysAdmin day. Check out this blog to find out how we are sharing the love with you! Happy International Sysadmin Day! Tell us something crazy that's happened in your world ...
New article 26 Aug 2013
Prerequisites and limitations: 1. Both the ServiceDesk 7.1 and 7.5 server should be up and running to do the migration on real-time base. 2. When it ask to login on both the server use the account with admin privileges for both the servers. 3. This ...
New idea 26 Aug 2013
When an user submit a new article via KB Fedder is not allowed add images. Just is possible add images in Process Manager, after request was approved. I've an customer that needs add images via KB Feeder.