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7.1

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I need a solution Hi, How do we get a list of Top / latest 10 tickets a user (currently logged in) has worked upon using report builder in SD 7.1? I have tried to include ...
Forum Discussion by snm1502 | 06 Nov 2012 | 0 comments
I need a solution Hi, How do we filter out the data of a column while creating reports using report builder? For Eg: if a column contains values like 1. Level 1 2. ...
Forum Discussion by snm1502 | 06 Nov 2012 | 0 comments
I need a solution Hello everybody, Do you know an easy way to create automated tickets? I did it creating a new workflow, but everytime I need to create a new periodic ticket (as ...
Forum Discussion by luis_7a15 | 05 Nov 2012 | 4 comments
One of the concerns and complaints of using Servicedesk and Workflow has been the long amount of time it takes to log into ProcessManager. Sometimes it can take just a short period of time, and, as was discovered recently, it can take upwards of two ...
Article by BRING | 02 Nov 2012 | 2 comments
I need a solution Hi All, Is it possible to mirror the live environment with the dev environment? If so, how would we proceed? We'd like to make changes in Live but want to ...
Forum Discussion by supportdeskguy | 31 Oct 2012 | 2 comments
I need a solution Hi, I'm trying to generate webservice from a report and I receive: The remote server returned an error: (404) Not Found. BR, ...
Forum Discussion by lucsz | 30 Oct 2012 | 1 comment
I need a solution Dear All, I was asked to make a report that shows how many Break-Fix tickets have been handled by who in what month. In the table ...
This issue has been solved
Forum Discussion by Koen van Carglass | 24 Oct 2012 | 6 comments
There is a number of issues that are fixed in the Workflow 7.1 SP2 MP1 (which is part of Symantec Management Platform 7.1 SP2 MP1). Unfortunately, the list of fixes in Release Notes is not correct at this time. We are working on getting a proper Fixed ...
Article by toomas | 23 Oct 2012 | 5 comments
I need a solution Hi guys, I have a small problem we have inbound email monitoring on and now we have few tickets created which shouldn't be there. Is ther any way we can ...
Forum Discussion by kareddy | 23 Oct 2012 | 5 comments
I need a solution Dear All, Does anyone know how to import Service Desk Knowledge Base articles via a Workflow? I have a load of OneNote documents that I need to import into Service ...
Forum Discussion by QuietLeni | 23 Oct 2012 | 4 comments