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7.1

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On the Application properties it shows the EmailmonitoringmailboxPassword in Plain text (Endpoint Management, 7.1, ServiceDesk, Best Practice) () On the Application properties it shows the EmailmonitoringmailboxPassword in Plain text ...
Idea by Jeanne | 24 Sep 2012 | 0 comments
I need a solution Dear, How I can create Business Services with ServiceDesk 7.1.   best regards, 1 ...
This issue has been solved
Forum Discussion by Jocar | 24 Sep 2012 | 2 comments
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket.   Video Overview: 1) Create Process Profile 2) Modify ...
Video by Jason Short | 24 Sep 2012 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management.   Video Overview: 1. Open Feeder Forms Project 2. Create ...
Video by Jason Short | 24 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 24 Sep 2012 | 0 comments
I need a solution Hi In our environment we setup new Service Desk. In our case when submitts the incident with there login credential user able to submit incident successfully ...
Forum Discussion by CBZ9104 | 22 Sep 2012 | 8 comments
I need a solution HI When service desk administrator receives any incident the status of that incident showing OUT OF TIME 1 ...
This issue has been solved
Forum Discussion by CBZ9104 | 22 Sep 2012 | 1 comment
I need a solution In ServiceDesk 7.1 SP2, we had a CM ticket that was submitted and approved by the Change Manager. The Change Manager set the Implementer, and sent it on to the CAB for ...
Forum Discussion by Daniel Borson | 20 Sep 2012 | 0 comments
This article will cover the basic procedure for installing and configuring IT Analytics 7.1 with the Client Server Management reporting content pack. This process assumes that you already have the Symantec Management Platform installed, and that server ...
Article by dprager | 19 Sep 2012 | 6 comments
I need a solution I've been trying to add Service Desk 7.1 SP2 to an existing CMS 7.1SP2 installation.  The installation from SIM is flawless. Then I run the ServiceDesk installer ...
Forum Discussion by ckongkeo | 18 Sep 2012 | 6 comments