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7.1

Results for 7.1

I need a solution I I am having a problem with change management automtion rule. i am trying to implement a change automation rule at [OnChangeRecive] Stage based on a bussiness ...
Forum Discussion by kareddy | 01 Oct 2012 | 3 comments
I need a solution When trying to create my import into the service desk I am getting some strange issues  I am unable to uncheck the disabled accounts without the Employees ...
Forum Discussion by Jeanne | 01 Oct 2012 | 2 comments
When you select the "Click Here to Classify" dialog drop down the default text is a light blue which is difficult to see. It should be a darker color that allows it to be seen easily since we want users to choose the correct function for ...
Idea by Jeanne | 28 Sep 2012 | 0 comments
I do not need a solution (just sharing information) Thanks everyone which has helped us testing and sending comments on improvements. The solution is now released and is available for ...
Forum Discussion by Jesper_Mathiasson | 26 Sep 2012 | 9 comments
I need a solution what will happen if I install and run sql server 2008, Altiris server management with smp / ns and servicedesk in a single server because there is no server available. ...
Forum Discussion by mawir | 25 Sep 2012 | 2 comments
On the Application properties it shows the EmailmonitoringmailboxPassword in Plain text (Endpoint Management, 7.1, ServiceDesk, Best Practice) () On the Application properties it shows the EmailmonitoringmailboxPassword in Plain text ...
Idea by Jeanne | 24 Sep 2012 | 0 comments
I need a solution Dear, How I can create Business Services with ServiceDesk 7.1. best regards, 1 ...
This issue has been solved
Forum Discussion by Jocar | 24 Sep 2012 | 2 comments
This is the second video in the two part series demonstrating adding custom fields to a ServiceDesk ticket. Video Overview: 1) Create Process Profile 2) Modify Process ...
Video by Jason Short | 23 Sep 2012 | 0 comments
This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new ...
Video by Jason Short | 23 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 23 Sep 2012 | 0 comments