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7.1

Results for 7.1

This video is the first in a two part series demonstrating how to add custom fields to Incident Management. Video Overview: 1. Open Feeder Forms Project 2. Create in new ...
Video by Jason Short | 23 Sep 2012 | 1 comment
This video provides an overview of the two methods for adding custom data to a ServiceDesk Ticket (Incident, Change, etc).  Both methods require utilizing the Workflow Designer to ...
Video by Jason Short | 23 Sep 2012 | 0 comments
I need a solution Hi In our environment we setup new Service Desk. In our case when submitts the incident with there login credential user able to submit incident successfully ...
Forum Discussion by CBZ9104 | 21 Sep 2012 | 8 comments
I need a solution HI When service desk administrator receives any incident the status of that incident showing OUT OF TIME 1 ...
This issue has been solved
Forum Discussion by CBZ9104 | 21 Sep 2012 | 1 comment
I need a solution In ServiceDesk 7.1 SP2, we had a CM ticket that was submitted and approved by the Change Manager. The Change Manager set the Implementer, and sent it on to the CAB for ...
Forum Discussion by Daniel Borson | 20 Sep 2012 | 0 comments
This article will cover the basic procedure for installing and configuring IT Analytics 7.1 with the Client Server Management reporting content pack. This process assumes that you already have the Symantec Management Platform installed, and that server ...
Article by dprager | 19 Sep 2012 | 6 comments
I need a solution I've been trying to add Service Desk 7.1 SP2 to an existing CMS 7.1SP2 installation.  The installation from SIM is flawless. Then I run the ServiceDesk installer ...
Forum Discussion by ckongkeo | 18 Sep 2012 | 6 comments
If you have ever needed to create a report but dont know what table you are looking for this might help you out. In my case I had to find something that had the "Publisher".  To look for columns in view... USE Symantec_CMDB SELECT ...
Blog Entry by jasonfo | 18 Sep 2012 | 0 comments
One of our Help Desk leads created several incident templates to standardize common tickets but forgot to uncheck the box for "User Only Template".  This made the templates only available to him and no one else.  This is something that ...
Article by Taylor_907 | 18 Sep 2012 | 0 comments
I need a solution When you put a ticket on hold it only allows you to set the date out 30 days past the start date. I need to be able to set the date to anything. Has anyone been able ...
Forum Discussion by skiierj | 14 Sep 2012 | 2 comments