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7.1

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Where I work our users are not familiar with the idea of logging in to a system with the username format of DOMAIN\username or email address. To complicate things almost a third of our devices login to Windows with generic locked down accounts, which ...
Article by m.taylor | 28 Aug 2012 | 1 comment
This is a how to video on Active Directory Sync Setup in Process Manager. This allows you to import your domain users and groups, which allows users to use their domain credentials. ...
Video by rhamner | 28 Aug 2012 | 1 comment
I need a solution I am looking for a routing rule to route new submitted incidents that are submitted at off-hours and have a priority of high, urgent and emergency to a preferred ...
Forum Discussion by IwistIT | 28 Aug 2012 | 2 comments
I need a solution Looks like its my turn to flood the forum with questions today :) I have a request from one of our managers that I have absolutely no idea how to complete.  In our ...
Forum Discussion by LIS | 27 Aug 2012 | 4 comments
I need a solution Our level 1 support has encountered an issue that is extremely annoying. Although we have a workaround I was hoping someone else had seen this and found an actual fix. ...
Forum Discussion by LIS | 27 Aug 2012 | 1 comment
I need a solution Hi, I would like to ask if it's possible to expand a report that I have put in my dashboard. This report is grouped by worker. When I customize the page if I ...
Forum Discussion by mbarbaro | 21 Aug 2012 | 0 comments
I need a solution Hi, We are on ServiceDesk 7.1 and have an issue with a user who does not gets an email / notification when a ticket is assigned to him. So ideally a ticket is ...
Forum Discussion by snm1502 | 16 Aug 2012 | 6 comments
I need a solution I've searched the forums because I thought I'd seen this requested before but cant find it now, so I apologize if this question has been asked and answered ...
Forum Discussion by LIS | 15 Aug 2012 | 1 comment
I need a solution We are trying to forward a DNS alias (ex. servicedesk.com) within our network to the service desk (server/processmanager). We have set our DNS alias to point directly ...
Forum Discussion by DrTechy | 15 Aug 2012 | 15 comments
 These are the detailed steps with screenshots to help with implementing fix/workaround to the issue described in TECH194702 . 1. Open SD.ChangeManagementSimple project.   2. Edit the Implementation dialog component > ...
Article by toomas | 10 Aug 2012 | 0 comments