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Hi there,
I have notifications set to email different management levels based on how long a ticket has been open. However, if that ticket is reassigned to another ...
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I'm trying to find out what variables would allow me to display the person who is actually reassigning the ticket, not just the name of the person/group who it ...
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Can someone give me the sql commands to reassign tickets manually? Servicedesk 7.1 SP1
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Hello!
We need to update our Notification server and this action manadatory updates Servicedesk solution to 7.5 version. Will our Servicedesk 7.1 server continue ...
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As one of the few people still running 7.1.1 occasionally I get ported hotfix updates from symantec support. However when I ask them for a changelog or documentation ...
This is a SQL code to clean ALL tickets in ServiceDesk.
I did a test in ServiceDesk 7.1 and all tickets were cleaned and the SD 7.1 return to the ticket IM-000001
Regards,
Bruno Bacelar
This download was ...
This is a SQL code to clean a ticket in ServiceDesk.
I did some tests in ServiceDesk 7.1 and the tickets were cleaned, but you won't return to the ticket IM-000001.
It's just to clean the ticket.
You just need to ...
I do not need a solution (just sharing information)
Hi everybody
This is a SQL code to clean the tickets in ServiceDesk.
I do some tests in ServiceDesk 7.1 and the tickets ...
I need a solution
Hi everybody
Anybody knows where's this form in the Workflow? I need to translate this window:
Regards,
Bruno Bacelar
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I need a solution
Hi everybody
I'm translating the Servicedesk 7.1 of the company and I don't found the window of tickets (See the attachment)
Anybody knows ...
This issue has been solved