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7.1

Results for 7.1

There needs to be a way to distinguish ServiceDesk Workers from users in ServiceDesk so that when searching for a worker to reassign a ticket to it only shows workers. There's been a lot of times when a ticket is accidentally reassigned to the wrong ...
Idea by Aryanos | 17 Dec 2013 | 0 comments
SIM should have a display language selector instead of relying on the users regional settings. (Endpoint Management, 7.0, 7.x, 7.x, Altiris Client Management Suite, 7.1, 7.5, 7.5, 7.x, 7.x, 7.x, 7.x, 7.x, 7.5, 7.5, 7.5, 7.5, 7.5, 7.5, 7.x, 7.5, ...
Idea by SK | 06 Dec 2013 | 0 comments
I need a solution I have this report and the data that feeds it comes from this query at the bottom of the page. I want a report to prompt the user at run time with a date picker ...
Forum Discussion by mercy_chicago | 05 Dec 2013 | 4 comments
I need a solution Hello everyone, Someone know how could add a template between incident resolved and incident closed? Any idea to solve this requeriments? I have installed ...
Forum Discussion by SmartSys | 04 Dec 2013 | 1 comment
By default, reports and dashboards in IT Analytics (hosted by SQL Server Reporting Services) will run automatically when selected. This behavior can sometimes be problematic for environments with excessive amounts of data, resulting in increased load ...
Article by dprager | 22 Nov 2013 | 0 comments
For IT Analytics reports hosted by SQL Server Reporting Services (which include out-of-the-box reports and dashbaords) some users may experience extended wait times before the report is able to render, and in some cases the report may even fail or ...
Article by dprager | 22 Nov 2013 | 0 comments
I need a solution Is there a way to stop a user from replying to a closed incident, and give them a message the incident has already been closed? We close tickets after we can't ...
This issue has been solved
Forum Discussion by StevenB. | 13 Nov 2013 | 1 comment
Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear: System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly ...
Blog Entry by BRING | 29 Oct 2013 | 0 comments
I need a solution We would like to upgrade our SQL Servers to 2008 R2 SP3, but we need to know if ServiceDesk 7.1 SP2 is supported for this database platform. Thanks!   It ...
Forum Discussion by Daniel Borson | 09 Oct 2013 | 1 comment
There is no ability to add mulitple files at once to the Incidents Attachment web part on the process pages. You currently have to click the Add Attachments button -> form pops up _> select the file and hit Save -> form closes. Can an ...
Idea by Aryanos | 08 Oct 2013 | 0 comments