This article provides best practices for migrating IT Analytics and all installed content packs in the event the underlying SQL server is moved. These steps are only specific to IT Analytics with respect to the migration of SQL Server Analysis Services ...
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Hi all,
When creating/managing subtask templates in ServiceDesk 7.5, you can enter task text desired.
It seems that once saving the template/subtask, it is not ...
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Hi all,
Is there a way to send and email to an external email address from within a ticket? (without creating a user for them in SD)
If you use the 'send ...
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Hi all,
When creating incident templates in ServiceDesk 7.5, you should be able to add a reference to a KB article. It seems when linking this article and ...
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Hi Gurus,
With ServiceDesk 7.5 we can e-mail notifications on easy way with e-mail templates. But I need to add a variable to this templates that show SLAs ...
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As I understand it, ServiceDesk 7.1 gets its "Location" dropdown choices ( on the Advanced Incident Form ) from the Symantec CMDB database, and in my case, ...
This issue has been solved
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HI Gurus,
I dont Know what happen, Yesterday ServiceDesk 7.5 works fine but Today When I creating a Incident I get this error
Application Name : ...
This issue has been solved
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Hello Everyone -
I'm looking for a way to export the time worked and basic information about the ticket... incident #, technician, etc. I want to ...
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I receive the following error when setting "Add Process Comment" to view mode "Inline":
When set to button mode the feature works as ...