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7.5

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I need a solution We are working on rolling out ServiceDesk 7.5 SP1. Our organization doesn't see the benefit in using the Impact\Urgency matrix to calculate the Priority level ...
This issue has been solved
Forum Discussion by matzebru | 26 Aug 2014 | 4 comments
I need a solution Hi, I have a customer that has 8 different locations world wide that will use Service Desk. The Server is installed in Istanbul (UTC +2 with daylight saving). ...
Forum Discussion by RufusS | 26 Aug 2014 | 1 comment
I need a solution Hi, I'm configuring a demo environment for servicedesk. Following Jason's video on SLA Frameworks, I want to apply a different sla if an incident has ...
Forum Discussion by RufusS | 26 Aug 2014 | 1 comment
When a comment added to a ticket, our system notifies the owner via email who entered the comment and the comment added. I'd like this feature to be true for when someone replies to an email with a sessionidand a comment is appended to a ticket via ...
Idea by JoshCMP | 25 Aug 2014 | 0 comments
A Quick Fix As suggested by the title I recently had a problem with MS revoking updates. It seems simple enough, but even though those updates are marked as disabled in the Altiris ...
Blog Entry by dpatterson3485 | 21 Aug 2014 | 0 comments
Dear Symantec, One of the increasing issues that I have, now that Symantec has made Service Desk 7.5 upgradable, is merging any changes to an existing Servicedesk Workflow into the new Workflows that are provided with the upgraded version. For ...
Idea by QuietLeni | 18 Aug 2014 | 0 comments
I need a solution Hi, I changed the name of the group "Support" on "Support_old" and when I try to login on ProcessManager error "Server Error in ...
This issue has been solved
Forum Discussion by Olga Kachalova | 15 Aug 2014 | 2 comments
You can easily turn text links: into into image links: by inserting the <img src> tag information into the List Select component, as follows: If you want to insert a custom image, you can use a full URL, but ...
Article by africo | 14 Aug 2014 | 1 comment
The Project has been designed to address a business requirement of a client who has a valid use case to modify the resolution date time and text when ticket is either resolved or closed.  The Project checks the following things before it allow ...
Article by SandeepShrivastava | 12 Aug 2014 | 0 comments
I need a solution Is there any way to limit an end user that is using the "Basic" Incident Management page to view their IM ticket to have visibility to only some items in the ...
Forum Discussion by matzebru | 11 Aug 2014 | 8 comments