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I need a solution If a problem has already been after a few incidents have been closed that are related, how do I add the closed tickets to the problem?  We've discovered an issue ...
This issue has been solved
Forum Discussion by phoward74 | 14 Jan 2015 | 5 comments
I need a solution We have a custom workflow that creates an incident with a description that contains HTML.  When we try to resolve the incident, we get an Application Error.  We have ...
Forum Discussion by mclpgfh | 14 Jan 2015 | 11 comments
I need a solution Below is an example of a customers email template from the excellent Helpdesk 6 product As you can see it is sent to advise end users that an incident has ...
This issue has been solved
Forum Discussion by smassie | 13 Jan 2015 | 3 comments
I need a solution Our sync profile is configured to synchronize users as well as groups between AD and ServiceDesk.  When the sync profile runs, users who have been deleted from AD ...
Forum Discussion by mclpgfh | 06 Jan 2015 | 5 comments
I would like to see a condition for "if commenter is owner".  I want to send email notification to the ticket owner if a comment is added, but not if the owner is the one adding the comment. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by mclpgfh | 30 Dec 2014 | 0 comments
I need a solution So we want to have another url as our servicedesk portal page.  We have setup DNS so the servername.domain.com and newurl.domain.com point to the same ip.  We want the ...
This issue has been solved
Forum Discussion by phoward74 | 30 Dec 2014 | 4 comments
I need a solution Hello everyone, I'm trying to redo some graphic reports from SD 7.1 on SD 7.5. However, can't seem to find this field in 7.5: This option is ...
Forum Discussion by haroldvm89 | 29 Dec 2014 | 1 comment
I need a solution We have added some pages in our Pages List (Admin>Portal>Manage Pages), however, the order in which they appear in the browser varies for some users.  ...
Forum Discussion by mclpgfh | 23 Dec 2014 | 6 comments
There are only a set number of Fields that can be mapped across in an AD Sync. Would it be possbile to extend this to have more Fields, either on a case by case basis or hardcoded like now? AD Sync EmployeeNumber.png ...
Idea by AlexHedley | 16 Dec 2014 | 0 comments
I need a solution Our organization uses AD authentication as its authentication method for workflow in ServiceDesk Is it possible to add Active Directory sync profiles to target 2 ...
Forum Discussion by Soapman | 08 Dec 2014 | 1 comment