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I do not need a solution (just sharing information) I know that Symantec doesn't like to talk a lot about upcoming releases or what might be in store but, on the off chance someone ...
Forum Discussion by jpellet2 | 31 Jan 2014 | 7 comments
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM Step3. Add Properties as needed. For this example I have added Some Text, ...
Article by SandeepShrivastava | 30 Jan 2014 | 10 comments
I need a solution Installation of SD 7.5 SP1 Have set up email templates containins variables for thing like Incident Number, Title. However these are not being substituted when ...
Forum Discussion by smassie | 30 Jan 2014 | 4 comments
I need a solution I have a new installation of Sd 7.5 SP1 I am processing email from an inbox and sending out email notifications using rules and templates. The documentation ...
This issue has been solved
Forum Discussion by smassie | 30 Jan 2014 | 2 comments
I need a solution Hi, After I completed the solution provided in one of the Symantec article, my PM process has broke down and is not creating any PM tickets in my DEV environment. ...
This issue has been solved
Forum Discussion by snm1502 | 30 Jan 2014 | 3 comments
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault ...
Idea by Dan B | 29 Jan 2014 | 0 comments
I need a solution I have a installation of 7.5 which has change, problem as well as incident installed. However initially I don't want the normal everyday technicians to be ...
Forum Discussion by smassie | 29 Jan 2014 | 3 comments
An idea for future releases of SErviceDesk 7.5. When the Affected User adds a comment to an open incident, unless the technician working the ticket reviews the comments in the ticket, they will be unaware that the Affected User has added what may be time ...
Idea by bleggett | 27 Jan 2014 | 0 comments
I need a solution Hello, Since morning I have encountered an error in PM process where it is not accepting any Problem Tickets with priority as Medium. It makes the PM ticket ...
This issue has been solved
Forum Discussion by snm1502 | 26 Jan 2014 | 8 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments