Video Screencast Help

7.5

Results for 7.5

This one should be simple. In the latest ServiceDesk 7.5 release, the Password Hint on a user account is set to be required. This might be good for ad-hoc users however when you import from AD, most users wouldn't be resetting their ServiceDesk ...
Idea by jpellet2 | 24 Jan 2014 | 2 comments
I need a solution Hello, As per my knowledge, IM, PM and CM core processes (not feeder / technician forms) have been locked to be edited starting SD 7.5. However, isn't ...
Forum Discussion by snm1502 | 24 Jan 2014 | 4 comments
I need a solution I am investigating the possibility of importing existing open incidents in Remedy into ServiceDesk.  The Remedy db is hosted on an Oracle db and it looks feasible to ...
Forum Discussion by Lark | 22 Jan 2014 | 2 comments
I need a solution We have fixed/repaired most of our SSL issues in ServiceDesk but we are still running into a few smaller issues, specifically around data services. We installed SD ...
Forum Discussion by jpellet2 | 21 Jan 2014 | 2 comments
I have attached two template XML files (created on Windows Server 2008 R2) that can be imported into Performance Monitor on either the SMP Server or the SQL Server, in order to help identify potential bottlenecks. 1.  Right click "Data ...
Download by SK | 21 Jan 2014 | 0 comments
I need a solution Hi All, I'm using the "Send Change to Workflow" action in a ruleset to trigger a custom workflow I'm developing.  That workflow has a ...
This issue has been solved
Forum Discussion by Lark | 20 Jan 2014 | 2 comments
I need a solution We're having this issue and can't quite seem to see what's going on. We send an email from SD (7.5) using an email template. At the bottom we have ...
This issue has been solved
Forum Discussion by jpellet2 | 17 Jan 2014 | 2 comments
I need a solution Hello, We have an issue where techs are unable to add comment to an IM ticket and they recieve an error saying "You do not have permission to add a comment ...
This issue has been solved
Forum Discussion by snm1502 | 15 Jan 2014 | 3 comments
I need a solution Hello, after we upgrade our System to 7.5.1 in Processmanager we have unknown Signs on some Labels. We currently use IE 8 and IE 9 . Our Language ...
Forum Discussion by breitenborns | 15 Jan 2014 | 5 comments
I need a solution We are monitoring a mailbox that we used to monitor in 7.1 and I imagine it will work the same way. The question I have has to do with how we used to route inicidents ...
This issue has been solved
Forum Discussion by jpellet2 | 15 Jan 2014 | 3 comments