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7.5

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Intro In response to folks requesting it, this is my solution for getting around the use of the grid component in forms. Since IE 11 and the grid component don't get along well and some workstations may only have IE 11, or have it set as the ...
Article by michael.george | 11 Mar 2014 | 4 comments
I need a solution Hello, I need a help, my version is servicedesk 7.5.  I'm trying to start a workflow when a change is received,  but dont appear the option "send ...
This issue has been solved
Forum Discussion by eladio | 10 Mar 2014 | 2 comments
I need a solution Hi I have implemented the changes in the article  https://www-secure.symantec.com/connect/articles/e... - both parts. I have following the instructions and ...
Forum Discussion by Heman | 10 Mar 2014 | 14 comments
I need a solution Hello, Hopefully this is a simple question. What size should the custom logo be(pixels)? Cheers Cameron Not sure off the top of my Not sure off ...
Forum Discussion by InsentraCameronM | 06 Mar 2014 | 3 comments
Workflow (including ServiceDesk) collaboration and learning effort. Edit: I've moved this to a google group so it's less intrusive.  The link has been added below. Hello ...
Blog Entry by africo | 06 Mar 2014 | 3 comments
I need a solution This topic has been circling for a while but I'd like some to talk a little more about it. What we'd like to do is assign an incident to a specific queue and ...
Forum Discussion by jpellet2 | 05 Mar 2014 | 2 comments
If you like to have affected user location and department populated along with incident data you need to modify SD.Email.Monitor project. 1. Open SD.Email.Monitor.package. 2. Switch to Model[2] ProcessMessage. All of the following ...
Article by OttR | 05 Mar 2014 | 0 comments
It would be very interesting to be able to manually change the status of a ticket. Also the possibility of adding custom statusses would be an asset. For example: I would like to be able to manually change the status of a ticket to "Under ...
Idea by Koen van Carglass | 05 Mar 2014 | 1 comment
I need a solution Hello, Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When ...
This issue has been solved
Forum Discussion by snm1502 | 04 Mar 2014 | 4 comments
I need a solution I am setting up ServiceDesk 7.5 and trying to run the first sync and I've run into an issue.  Process Manager is only syncing one User out of the OU that I am ...
Forum Discussion by phoward74 | 03 Mar 2014 | 2 comments