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I need a solution How can I do to notify any Change Management SLA is late?  Any comment ? Any comment ? (Endpoint Management, 7.5, ServiceDesk, Not Applicable) () ...
Forum Discussion by seralar | 21 Oct 2013 | 1 comment
I need a solution We are on ServiceDesk 7.5. Classification is a required field when working a problem, but I can't find anywhere to expose that selection once the PM has passed ...
Forum Discussion by bleggett | 21 Oct 2013 | 1 comment
I need a solution Can any one help me with this error i am having in my SD7.5 since few days. Application Name : Custom Workflow2 Process ID : 2160 Date :10/21/2013 9:37:38 AM ...
This issue has been solved
Forum Discussion by kareddy | 21 Oct 2013 | 2 comments
I need a solution I have a need to customize the user's "create incident" screen.  I want to add the use of the classifications.  I can't figure out where to find ...
Forum Discussion by Michael P here | 18 Oct 2013 | 4 comments
I need a solution Can someone explain what the difference is between ServiceDesk 7.5 and ServiceDesk 7.5 MP1 and how to identify what you have loaded?  I have not set up any of the ...
Forum Discussion by Michael P here | 16 Oct 2013 | 2 comments
I need a solution In Helpdesk the queues and workers can be used to assign to the ticket, in SD I don't see a listing for workers.  When reassigning a ticket, is there a way to ...
This issue has been solved
Forum Discussion by Michael P here | 11 Oct 2013 | 2 comments
There is no ability to add mulitple files at once to the Incidents Attachment web part on the process pages. You currently have to click the Add Attachments button -> form pops up _> select the file and hit Save -> form closes. Can an ...
Idea by Aryanos | 08 Oct 2013 | 0 comments
I do not need a solution (just sharing information) Hello,  In Service Desk 7.5 MP1 when I open the attachment from e-mail appears error "Error loading document version".  ...
Forum Discussion by Olga Kachalova | 08 Oct 2013 | 1 comment
I do not need a solution (just sharing information) Hello! How to delete links from page in Service Desk 7.5 MP1 "Contact Support, Help, Make Home Page"? ...
This issue has been solved
Forum Discussion by Olga Kachalova | 02 Oct 2013 | 5 comments
I need a solution I have a rule running for "On Any SLA Missed" that appears to have run on several closed tickets yesterday. In the process history, it has an entry clearly ...
This issue has been solved
Forum Discussion by michael.george | 25 Sep 2013 | 6 comments