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7.5

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I need a solution Not sure if i am missing something, but i can't find a way to use my custom priorities for tasks. Can i only use the built in priorities or is there somewhere ...
Forum Discussion by Shawn Gregory | 12 Aug 2013 | 3 comments
Creating Incident Ticket from 3rd party application which send HTML content in the Body of the Email sometimes get really difficult to process and since the ServiceDesk Incident Management Description field doesn't support HTML, Email Monitoring ...
Article by SandeepShrivastava | 12 Aug 2013 | 0 comments
I need a solution When we attempt to add a new Process Contact in the CM ticket overview screen, the contact will not be added unless the 'Primary' tick box is selected. ...
This issue has been solved
Forum Discussion by AzzaC | 07 Aug 2013 | 1 comment
Servicedesk has improved its Change Management capabilities in 7.5 to include process automation and rulesets, (along with their associated actions) to make Change Management more useful to businesses requiring change process to provide structure to ...
Article by BRING | 07 Aug 2013 | 0 comments
We would like the ability to log and action a ticket that has dates in the past. Occasionally the Change process happens outside of application (e.g Urgent Changes approved and actioned, 'Unauthorised/Unintended Change?) but we still need to ...
Idea by AzzaC | 06 Aug 2013 | 3 comments
Best practice for any survey to avoid survey fatigue is to limit the how often a user is selected in the survey sample. e.g the ruleset to fire surveys would allow a select condition to enforce exclusion if the user had been sent a survey in the ...
Idea by AzzaC | 06 Aug 2013 | 0 comments
In Service Desk I notice on the adv incident feeder form that the user search always requires the 'Search Contacts popup' to find the user and attach to the ticket. It would be really useful if on the feeder form, a carriage return in the ...
Idea by AzzaC | 06 Aug 2013 | 1 comment
I need a solution Hi All, I am looking for some best practice documents for ServiceDesk 7.5. I need to start a poject for the same. But I have no idea about this product,what is it ...
This issue has been solved
Forum Discussion by Manish vats | 04 Aug 2013 | 2 comments
I need a solution Hi again, Since my last post regarding how to get custom data into the SD.CustomerSurvey project, I have created a new integration (User Defined with DB mapping) ...
This issue has been solved
Forum Discussion by etk1131 | 02 Aug 2013 | 4 comments
I need a solution hi everyone, I am having the below error when a user is trying to resolve a sub task. Application Name : SD.IncidentManagementSimple.Subtask Process ID : ...
Forum Discussion by kareddy | 02 Aug 2013 | 2 comments