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I need a solution Hi, Is there any way to customize the incident report page (servicedesk 7.5)? I'd like to add some fields and remove some. Also, I've added a new folder ...
This issue has been solved
Forum Discussion by EngCliniquesDeL... | 09 Sep 2013 | 3 comments
I need a solution Hi We are currently running ServiceDesk 7.5 MP1 and Workflow Solution 7.5 As Symantec ServiceDesk replaced another Helpdesk solution, the company wanted to ...
Forum Discussion by Ilze | 09 Sep 2013 | 1 comment
I need a solution Hi Gurus, I am on migration/upgrade process to servicedesk 7.5 MP1, but I am getting a error with Rulesets     Error,Friday, September 06, 2013 ...
This issue has been solved
Forum Discussion by seralar | 06 Sep 2013 | 4 comments
I need a solution Is there any formal Symantec training classes available for ServiceDesk 7.5 (beyond the video and support documents)?  Everything I see listed for training classes is ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution I'm not able to import articles with pictures into the Knowlege Base in ServiceDesk.  Is this possible?  For example, we have a lot of Word documents that have ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there an easy way to copy all of my existing reports in ServiceDesk?  I see how to do each report individually, but it would take a while to copy into a backup ...
This issue has been solved
Forum Discussion by Schtewart | 05 Sep 2013 | 2 comments
I need a solution Is there any sort of guide that lists what the Report Designer fields are, in the reports of ServiceDesk 7.5?  I'm seeing some reports that might be useful (that ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there a way to create a simple report with the "resolved by" field?  The Closed by Owner report is close, but sometimes technicians close reports that are ...
Forum Discussion by Schtewart | 05 Sep 2013 | 4 comments
I need a solution Hello! Is there any attribute in database of Servicedesk 7.5 that can help to distinguish subtask from task? 1 ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 3 comments
I need a solution Hello! Is there any way to change the size of virtual windows in Servicedesk? Cause all the time we open a technical incident form - we have to scroll it to press ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 2 comments