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I need a solution This topic has been circling for a while but I'd like some to talk a little more about it. What we'd like to do is assign an incident to a specific queue and ...
Forum Discussion by jpellet2 | 05 Mar 2014 | 2 comments
If you like to have affected user location and department populated along with incident data you need to modify SD.Email.Monitor project. 1. Open SD.Email.Monitor.package. 2. Switch to Model[2] ProcessMessage. All of the following ...
Article by OttR | 05 Mar 2014 | 0 comments
It would be very interesting to be able to manually change the status of a ticket. Also the possibility of adding custom statusses would be an asset. For example: I would like to be able to manually change the status of a ticket to "Under ...
Idea by Koen van Carglass | 05 Mar 2014 | 1 comment
I need a solution Hello, Is there a way to pull out a report (Report builder / SQL) that would give me the list of tickets along with their assignment and update history i.e. When ...
This issue has been solved
Forum Discussion by snm1502 | 04 Mar 2014 | 4 comments
I need a solution I am setting up ServiceDesk 7.5 and trying to run the first sync and I've run into an issue.  Process Manager is only syncing one User out of the OU that I am ...
Forum Discussion by phoward74 | 03 Mar 2014 | 2 comments
I need a solution Hello, We have identified that our EM process is failing since morning and have got below error in the log viewer. Application Name : SD.Email.Monitor ...
Forum Discussion by snm1502 | 03 Mar 2014 | 2 comments
I need a solution I am trying to setup the Workflow server for ServiceDesk. After the installation of the work flow server and run the System Diagnostics check (before installing ...
Forum Discussion by Brian Dillehay | 26 Feb 2014 | 3 comments
I need a solution Hi, Error when I opening the project SD.Email.InboundManagement. 1 ...
This issue has been solved
Forum Discussion by Olga Kachalova | 26 Feb 2014 | 4 comments
I need a solution Hi, all In the current version do not save permissions in groups. After saving permissions changes nothing. I use IE ver.11. ...
This issue has been solved
Forum Discussion by Olga Kachalova | 25 Feb 2014 | 2 comments
I need a solution Hi, all I use Service Desk 7.5 MP1. When I try to  publish the project  it throws this error (error & log in attach). "hexadecimal value 0x1E, ...
Forum Discussion by Olga Kachalova | 24 Feb 2014 | 3 comments