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7.5

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I need a solution I'm not able to import articles with pictures into the Knowlege Base in ServiceDesk.  Is this possible?  For example, we have a lot of Word documents that have ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there an easy way to copy all of my existing reports in ServiceDesk?  I see how to do each report individually, but it would take a while to copy into a backup ...
This issue has been solved
Forum Discussion by Schtewart | 05 Sep 2013 | 2 comments
I need a solution Is there any sort of guide that lists what the Report Designer fields are, in the reports of ServiceDesk 7.5?  I'm seeing some reports that might be useful (that ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there a way to create a simple report with the "resolved by" field?  The Closed by Owner report is close, but sometimes technicians close reports that are ...
Forum Discussion by Schtewart | 05 Sep 2013 | 4 comments
I need a solution Hello! Is there any attribute in database of Servicedesk 7.5 that can help to distinguish subtask from task? 1 ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 3 comments
I need a solution Hello! Is there any way to change the size of virtual windows in Servicedesk? Cause all the time we open a technical incident form - we have to scroll it to press ...
This issue has been solved
Forum Discussion by bold | 05 Sep 2013 | 2 comments
I need a solution Hi Gurus, Can I use diferent Prority Matrix values to incident, Change and Problem Management? Regards That Impact/Urgency matrix That ...
Forum Discussion by seralar | 04 Sep 2013 | 3 comments
I need a solution Hi, When I click submit incident (advanced) on the tickets page I get an error that web.config couldn't load. Since it points to c:\program files\... and ...
Forum Discussion by EngCliniquesDeL... | 02 Sep 2013 | 1 comment
I need a solution Can the Request Access to Network Share and Reset Password selections be removed from the Process Manager Submit Request page for All Users?  I was able to remove ...
Forum Discussion by CathyPC | 30 Aug 2013 | 2 comments
I need a solution Hello, I'm hoping you can help me.  I'm an Altiris Helpdesk admin new to ServiceDesk, trying to configure a new install of ServiceDesk 7.5.  I'm having ...
This issue has been solved
Forum Discussion by matt_bollinger | 30 Aug 2013 | 1 comment