Video Screencast Help

7.5

Results for 7.5

I need a solution Hi, due to a mistake during the install of Service Desk 7.5 I need to change the domain part of the admin account (e.g. admin@incorrect.com ). I tried to do this ...
Forum Discussion by ukDavidC | 23 Sep 2013 | 2 comments
I need a solution am i completely missing something, or is it no longer possible in servicedesk to format the incident description at all?  it's not even recognizing line breaks. ...
This issue has been solved
Forum Discussion by africo | 18 Sep 2013 | 2 comments
This workflow and automation rule is designed to fix the assignment of owner permissions to the incident.  Credit goes to THarris for coming ultimately coming up with the fix.  Keep in mind that this is not supported. Steps to implement: 1. ...
Download by Justin Dybedahl | 17 Sep 2013 | 2 comments
Servicedesk supports the ability to allow incoming emails to automatically create incidents, or to go into a classification process that allows a manager to determine if the email should become an incident, change or problem ticket. Along with handling ...
Download by BRING | 16 Sep 2013 | 1 comment
I need a solution Hi, In our organization we have 300+ printers. I'd like to add them to servicedesk's assets. Is there any way to import those printers from our ...
Forum Discussion by EngCliniquesDeL... | 16 Sep 2013 | 2 comments
I need a solution Hi Gurus, the Assigned Worker can't add comments to the ticket. The log show "You do not have permission to add a comment to this process." ...
Forum Discussion by seralar | 13 Sep 2013 | 5 comments
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
I need a solution We are planning on having a technician who sets the classification as tickets come in. However, we do not want the responded SLA to be satisfied when he does this. ...
Forum Discussion by Dustin Perkins | 12 Sep 2013 | 1 comment
I need a solution Is there any way to include the group or queue that a ticket is assigned to when the OnTicketAssigned ruleset is triggered?  Similar to the OnOwnershipChanged ruleset, ...
This issue has been solved
Forum Discussion by etk1131 | 12 Sep 2013 | 2 comments
Is there a field anywhere in Incident, Change or Problem tickets for a Third Pary Reference number? Many of our staff interact with third parties on a daily basis.  These businessed all have their own ticket numbers which need to be recorded in the ...
Idea by Dan B | 11 Sep 2013 | 6 comments