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7.5

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One of the most difficult things when creating workflows is visually show the user where the workflow is at any point and the overall workflow. We need a control(s) that can help us be more tranparent to the user and to always allow the user to be able ...
Idea by Aryanos | 11 Sep 2013 | 0 comments
One issue I face regularly with vendor products is detecting whether they are actually working or not.  A vendor service may be up, a process may be running, but this does not mean that the service is able to perform useful work. Whilst elaborate ...
Idea by ianatkin | 11 Sep 2013 | 0 comments
I need a solution Here's the problem. We are currently running SD 7.1. The server name when installed a few years ago happens to be the name that we'd like our clients to ...
Forum Discussion by jpellet2 | 11 Sep 2013 | 3 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
I need a solution In a Change Request and Incident the 'User Activity' entries only display if both the 'Audit History' & 'User Activity' are ...
Forum Discussion by Dan B | 10 Sep 2013 | 1 comment
We send out emails using the following format in order to help our user distinguish their emails easier in Outlook; ServiceDesk <servicedesk@company.com>. In Service Desk 7.5 you can't seem to do this in the email template as it throws an ...
Idea by Aryanos | 10 Sep 2013 | 0 comments
I need a solution Does anyone already have a solution or can throw some ideas my way for how we could do this? We already route based on classification. However, we would like to ...
Forum Discussion by Dustin Perkins | 10 Sep 2013 | 4 comments
We have support teams that have work business hours than our Level 1/2 Helpdesk teams.  As it stands now, ServiceDesk won't allow me to apply different business hours to the same SLA level.  There should be a way to apply a different set of business ...
Idea by etk1131 | 10 Sep 2013 | 0 comments
I need a solution  We are having problems when opening up existing incidents in ServiceDesk.  The error is:  License check failed for this request. Either you do not have ...
Forum Discussion by Schtewart | 09 Sep 2013 | 4 comments
I need a solution I have ServiceDesk 7.5 setup to create tickets from inbound emails and update existing tickets and the process seems work OK but the body of the emails seems to have ...
Forum Discussion by Hickster | 09 Sep 2013 | 3 comments