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7.5

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We have support teams that have work business hours than our Level 1/2 Helpdesk teams.  As it stands now, ServiceDesk won't allow me to apply different business hours to the same SLA level.  There should be a way to apply a different set of business ...
Idea by etk1131 | 10 Sep 2013 | 0 comments
I need a solution  We are having problems when opening up existing incidents in ServiceDesk.  The error is:  License check failed for this request. Either you do not have ...
Forum Discussion by Schtewart | 09 Sep 2013 | 4 comments
I need a solution I have ServiceDesk 7.5 setup to create tickets from inbound emails and update existing tickets and the process seems work OK but the body of the emails seems to have ...
Forum Discussion by Hickster | 09 Sep 2013 | 3 comments
I need a solution Hi, Is there any way to customize the incident report page (servicedesk 7.5)? I'd like to add some fields and remove some. Also, I've added a new folder ...
This issue has been solved
Forum Discussion by EngCliniquesDeL... | 09 Sep 2013 | 3 comments
I need a solution Hi We are currently running ServiceDesk 7.5 MP1 and Workflow Solution 7.5 As Symantec ServiceDesk replaced another Helpdesk solution, the company wanted to ...
Forum Discussion by Ilze | 09 Sep 2013 | 1 comment
I need a solution Hi Gurus, I am on migration/upgrade process to servicedesk 7.5 MP1, but I am getting a error with Rulesets Error,Friday, September 06, 2013 11:06:34 ...
This issue has been solved
Forum Discussion by seralar | 06 Sep 2013 | 4 comments
I need a solution Is there any formal Symantec training classes available for ServiceDesk 7.5 (beyond the video and support documents)?  Everything I see listed for training classes is ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution I'm not able to import articles with pictures into the Knowlege Base in ServiceDesk.  Is this possible?  For example, we have a lot of Word documents that have ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment
I need a solution Is there an easy way to copy all of my existing reports in ServiceDesk?  I see how to do each report individually, but it would take a while to copy into a backup ...
This issue has been solved
Forum Discussion by Schtewart | 05 Sep 2013 | 2 comments
I need a solution Is there any sort of guide that lists what the Report Designer fields are, in the reports of ServiceDesk 7.5?  I'm seeing some reports that might be useful (that ...
Forum Discussion by Schtewart | 05 Sep 2013 | 1 comment