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7.5

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I need a solution I am new to ServiceDesk and am trying to deploy a fresh install of ServiceDesk 7.5. I have installed the solution, but did not enter any of the email settings during ...
Forum Discussion by jheft | 04 Nov 2013 | 12 comments
I need a solution Does any one out there happen to have the steps needed to include the links to the Incident Numbers (reportprocessid) for a custom report.  Example...In ServiceDesk, ...
Forum Discussion by LDAY | 01 Nov 2013 | 9 comments
A couple of customer wanted to know "How they can make ServiceDesk 7.5 Change Management to use Classification Information while creating ticket and further in reports similar to Incident Management".  After understanding there business ...
Article by SandeepShrivastava | 31 Oct 2013 | 0 comments
The product documentation specific to Symantec ServiceDesk 7.5 SP1 and their download paths are as follows: Document name Download path Symantec™ ServiceDesk 7.5 SP1 Implementation Guide ...
Article by Sayee Jadhav | 31 Oct 2013 | 0 comments
Recently, it was observed that when using Servicedesk, clicking on the lightning bolt to edit a user caused the error below to appear: System.IO.FileLoadException: The located assembly's manifest definition does not match the assembly ...
Blog Entry by BRING | 29 Oct 2013 | 0 comments
About the Zero Day Patch Template The Zero Day Patch Workflow Template runs on a schedule to automatically on a schedule to identify, stage and create policies for ...
Video by Jason Short | 25 Oct 2013 | 32 comments
I need a solution Hi guys I have a several rules that send a e-mail and route  to someone  when the classification is matched. The notifications and route are being sent to ...
This issue has been solved
Forum Discussion by mariomendez83 | 24 Oct 2013 | 3 comments
 In the Advanved Feeder Form, the Edit Incident Form and the Work Incident Forms when selecting the classification once a user gets to the last option the triangle is still visible. This implies there are more options available. Almost all users who ...
Idea by Dan B | 23 Oct 2013 | 0 comments
I need a solution Can anyone assist me with the permission that needs to be set to allow for viewing User Activity in the Process History? It appears to be an admin right, but I would ...
Forum Discussion by bleggett | 23 Oct 2013 | 0 comments
I need a solution Just curious if anyone has insight as to what HTML exactly can be used in the email templates. I tried bringing in some simple tables that we used in 7.1 and they fail ...
Forum Discussion by jpellet2 | 22 Oct 2013 | 2 comments