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7.5

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I need a solution Hi, In our organization we have 300+ printers. I'd like to add them to servicedesk's assets. Is there any way to import those printers from our ...
Forum Discussion by EngCliniquesDeL... | 16 Sep 2013 | 2 comments
I need a solution Hi Gurus, the Assigned Worker can't add comments to the ticket. The log show "You do not have permission to add a comment to this process." ...
Forum Discussion by seralar | 13 Sep 2013 | 5 comments
Out of the box, ServiceDesk 7.5 MP1 does not include the ability to look at an incident and quickly determine how many times it has changed hands.   This information is useful to determine where the breakdown in the handling process happened and possibly ...
Download by Justin Dybedahl | 12 Sep 2013 | 0 comments
I need a solution We are planning on having a technician who sets the classification as tickets come in. However, we do not want the responded SLA to be satisfied when he does this. ...
Forum Discussion by Dustin Perkins | 12 Sep 2013 | 1 comment
I need a solution Is there any way to include the group or queue that a ticket is assigned to when the OnTicketAssigned ruleset is triggered?  Similar to the OnOwnershipChanged ruleset, ...
This issue has been solved
Forum Discussion by etk1131 | 12 Sep 2013 | 2 comments
Is there a field anywhere in Incident, Change or Problem tickets for a Third Pary Reference number? Many of our staff interact with third parties on a daily basis.  These businessed all have their own ticket numbers which need to be recorded in the ...
Idea by Dan B | 11 Sep 2013 | 6 comments
One of the most difficult things when creating workflows is visually show the user where the workflow is at any point and the overall workflow. We need a control(s) that can help us be more tranparent to the user and to always allow the user to be able ...
Idea by Aryanos | 11 Sep 2013 | 0 comments
One issue I face regularly with vendor products is detecting whether they are actually working or not.  A vendor service may be up, a process may be running, but this does not mean that the service is able to perform useful work. Whilst elaborate ...
Idea by ianatkin | 11 Sep 2013 | 0 comments
I need a solution Here's the problem. We are currently running SD 7.1. The server name when installed a few years ago happens to be the name that we'd like our clients to ...
Forum Discussion by jpellet2 | 11 Sep 2013 | 3 comments
When clicking task and process action links in Process Manager the form opens up in a virtual window. Can we please have a checkbox to toggle whether to open it in the virtual window or in a browser window? When creating custom workfows with multiple ...
Idea by Aryanos | 10 Sep 2013 | 0 comments