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7.5

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Servicedesk has the ability to process email messages and automatically generate incidents for technicians to work. This is very helpful in allowing end-users the ability to quickly send an email documenting a problem, and have a trouble ticket ...
Article by BRING | 22 Jul 2013 | 5 comments
I need a solution Hi Gurus, w have servicedesk 7.5 in place with a lot of customizations ( slas, languaje, incidents ruleset, etc). which settings I need to uncheck to keep these ...
Forum Discussion by seralar | 19 Jul 2013 | 9 comments
I need a solution Hi Gurus, When it is used this value? Regards 1 ...
This issue has been solved
Forum Discussion by seralar | 18 Jul 2013 | 2 comments
Add the ability to set default filter options for the mobile add process comment webpart.  This is available in the non-mobile webpart.   I would like this feature so that I can filter out the ruleset execution messages on the mobile page.   ...
Idea by Justin Dybedahl | 18 Jul 2013 | 0 comments
I need a solution I am trying to automate incident creation for recurring maintenance. When Creating the new task to call web service on server, I get the error "Missing or invalid ...
Forum Discussion by missyd | 16 Jul 2013 | 2 comments
Would like a mobile web part created for finding a ticket.  Something like this existing web part:   .   I'd really like to see more mobile functionality added to this system too. (Endpoint Management, 7.5, ServiceDesk, ...
Idea by Justin Dybedahl | 16 Jul 2013 | 0 comments
I'd like to see the send survey rule in the OnResolutionVerified ruleset use the SurveyPercentage application property. (Endpoint Management, 7.5, ServiceDesk, Configuring) () I'd like to see the send survey rule in the ...
Idea by Justin Dybedahl | 16 Jul 2013 | 0 comments
I need a solution Hi Gurus, I have a several rules that send a e-mail to someone when the classification is matched. The notifications are being sent to wrong person. The rule logic ...
This issue has been solved
Forum Discussion by seralar | 16 Jul 2013 | 4 comments
I need a solution I notice the workflow SD.ChangeManagementSimple.Voting isn't available as a workflow package for SD 7.5 which indicates its not supposed to be modified by us mere ...
Forum Discussion by Lark | 14 Jul 2013 | 1 comment
After a change is planned and aproved there is no way to complete the change before the planned start date.   In case of a critical event we could need to execute the change before the planned date, but there is no way to complete task until the ...
Idea by Rodrigo Noronha | 12 Jul 2013 | 1 comment