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7.5

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We are currently implementing a ServiceDesk 7.5 SP1 and tried to follow the portion of the Implementation Guide titled " Sending an email To Task Assignees " in order to get the Review Resolution task emailed to the end user so they could ...
Idea by wynn | 13 Feb 2014 | 0 comments
I need a solution I'd like to add my own custom task to an existing CM process.  Is this possible through a custom workflow? For example, when a submitted Change ticket is in ...
Forum Discussion by Lark | 11 Feb 2014 | 3 comments
I need a solution Hello, How do we get the internal service catalogue report (classifications / hierarchy data service with respective codes) in SD 7.5 environment? I am ...
This issue has been solved
Forum Discussion by snm1502 | 09 Feb 2014 | 1 comment
It is simple to display a warning clicking a button.  For example enable 'Ask Confirmation' in the fuctionality tab for the button 'Close'. Does anyone know how to apply the same warning for using clicking the 'x' ...
Idea by Dan B | 06 Feb 2014 | 0 comments
I need a solution When submitting an email as an incident to ServiceDesk, the format of the incident in the process view is perfect. Once the incident is worked on, the email in the ...
Forum Discussion by Soapman | 04 Feb 2014 | 5 comments
Suggest adjusting Service Desk 7.5 Change Management so CAB members can only Vote on a change and are prevented from Approving a change. If there were a seperate security permissions associated with Approval it could be locked down so a Change Manager or ...
Idea by dcorners | 04 Feb 2014 | 1 comment
I do not need a solution (just sharing information) I know that Symantec doesn't like to talk a lot about upcoming releases or what might be in store but, on the off chance someone ...
Forum Discussion by jpellet2 | 31 Jan 2014 | 7 comments
Step1. Create an Integration Library with User Defined Type with DB Mapping (ORM).    Step2. Add Process Data Class to the IMExtendedDemoORM Step3. Add Properties as needed. For this example I have added Some Text, ...
Article by SandeepShrivastava | 30 Jan 2014 | 11 comments
I need a solution Installation of SD 7.5 SP1 Have set up email templates containins variables for thing like Incident Number, Title. However these are not being substituted when ...
Forum Discussion by hmassie | 30 Jan 2014 | 4 comments
I need a solution I have a new installation of Sd 7.5 SP1 I am processing email from an inbox and sending out email notifications using rules and templates. The documentation ...
This issue has been solved
Forum Discussion by hmassie | 30 Jan 2014 | 2 comments