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7.5

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Subtask in Incident Management – Give administrator of ServiceDesk the option to allow open subtasks to “block” the resolution of an incident or Make it an administrator option to not close subtask on the resolution/schedule later of an Incident, either ...
Idea by jbrown | 24 Jul 2013 | 0 comments
I need a solution Hello How to configure incident assigning through location or Group wise Hi Go to Admin/Process Hi Go to Admin/Process Automation/Automation Rules. ...
Forum Discussion by CBZ9104 | 24 Jul 2013 | 3 comments
Sometimes it may get annoying when someone's mailbox is unreachable and then a number of "Undeliverable" emails can bounce back to ServiceDesk monitoring mailbox resulting new 'EM' tickets. This is a simple filtering ...
Article by JZeppelina | 24 Jul 2013 | 0 comments
I need a solution Hi all,   I am trying to add a single AD user which one of my workflow creates to the servicedesk, As i need to create a ticket for the newly created user. ...
Forum Discussion by kareddy | 23 Jul 2013 | 5 comments
I need a solution Hi   Is it possible to integrate Service Desk 7.5 to an exisiting Asset Managment Suite (with Barcode Solution) 7.1 SP2? Appreciate if you can share ideas ...
Forum Discussion by Atong | 22 Jul 2013 | 4 comments
I need a solution Looking for recommendations for good 3rd party products for knowledge base.  Integration with ServiceDesk 7.5 would be great, but stand alone is not out of the ...
Forum Discussion by CathyPC | 22 Jul 2013 | 3 comments
Servicedesk has the ability to process email messages and automatically generate incidents for technicians to work. This is very helpful in allowing end-users the ability to quickly send an email documenting a problem, and have a trouble ticket ...
Article by BRING | 22 Jul 2013 | 5 comments
I need a solution Hi Gurus, w have servicedesk 7.5 in place with a lot of customizations ( slas, languaje, incidents ruleset, etc). which settings I need to uncheck to keep these ...
Forum Discussion by seralar | 19 Jul 2013 | 9 comments
I need a solution Hi Gurus, When it is used this value? Regards 1 ...
This issue has been solved
Forum Discussion by seralar | 18 Jul 2013 | 2 comments
Add the ability to set default filter options for the mobile add process comment webpart.  This is available in the non-mobile webpart.   I would like this feature so that I can filter out the ruleset execution messages on the mobile page.   ...
Idea by Justin Dybedahl | 18 Jul 2013 | 0 comments