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7.5

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I need a solution Hi, After I completed the solution provided in one of the Symantec article, my PM process has broke down and is not creating any PM tickets in my DEV environment. ...
This issue has been solved
Forum Discussion by snm1502 | 30 Jan 2014 | 3 comments
There is a need to be able to re-open tickets that are resolved immediately .  Although in an ideal world these tickets would not need to be re-opened that is not always the case.  There are many situations where a helpdesk analyst may think a fault ...
Idea by Dan B | 29 Jan 2014 | 0 comments
I need a solution I have a installation of 7.5 which has change, problem as well as incident installed. However initially I don't want the normal everyday technicians to be ...
Forum Discussion by hmassie | 29 Jan 2014 | 3 comments
An idea for future releases of SErviceDesk 7.5. When the Affected User adds a comment to an open incident, unless the technician working the ticket reviews the comments in the ticket, they will be unaware that the Affected User has added what may be time ...
Idea by bleggett | 27 Jan 2014 | 0 comments
I need a solution Hello, Since morning I have encountered an error in PM process where it is not accepting any Problem Tickets with priority as Medium. It makes the PM ticket ...
This issue has been solved
Forum Discussion by snm1502 | 26 Jan 2014 | 8 comments
Problem Description: A lot   of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of ...
Article by SandeepShrivastava | 24 Jan 2014 | 0 comments
This one should be simple. In the latest ServiceDesk 7.5 release, the Password Hint on a user account is set to be required. This might be good for ad-hoc users however when you import from AD, most users wouldn't be resetting their ServiceDesk ...
Idea by jpellet2 | 24 Jan 2014 | 2 comments
I need a solution Hello, As per my knowledge, IM, PM and CM core processes (not feeder / technician forms) have been locked to be edited starting SD 7.5. However, isn't ...
Forum Discussion by snm1502 | 24 Jan 2014 | 4 comments
I need a solution I am investigating the possibility of importing existing open incidents in Remedy into ServiceDesk.  The Remedy db is hosted on an Oracle db and it looks feasible to ...
Forum Discussion by Lark | 22 Jan 2014 | 2 comments
I need a solution We have fixed/repaired most of our SSL issues in ServiceDesk but we are still running into a few smaller issues, specifically around data services. We installed SD ...
Forum Discussion by jpellet2 | 21 Jan 2014 | 2 comments