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I need a solution Hi, Tried changing the ProcessID prefix in Project properties which is there in the file attachments but still generating the incident mangement ticket with ...
Forum Discussion by sreedhar.mella@... | 20 May 2014 | 5 comments
I need a solution This is the second part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other.   What I am looking to do ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 4 comments
I need a solution This is the first part of a two-part question. I broke them apart to help people feel they can answer one piece and not the other. What I am looking to do is to ...
This issue has been solved
Forum Discussion by jpellet2 | 19 May 2014 | 9 comments
I need a solution Hello again, in our System we have many Tickets from Tests. I want to remove them from the system. I have found an HowTo for the 7.1 Version.   Is ...
This issue has been solved
Forum Discussion by breitenborns | 19 May 2014 | 7 comments
Give the ServiceDesk user who clicks the Send Email process type action the ability to select the Affected User, Assigned Group or the owner/assigned user without having to do a search for the user with the PICK button.  (Endpoint Management, 7.5, ...
Idea by jbrown | 14 May 2014 | 0 comments
Give the administrator the ability to select which Email Templates are available to the Send Email process type action on the process view page.  (Endpoint Management, 7.5, ServiceDesk, Features, Upgrade) () Give the administrator the ...
Idea by jbrown | 14 May 2014 | 0 comments
Allow for the selection of a default Email Template for the Send Email process view page action.  (Endpoint Management, 7.5, ServiceDesk, Features, Upgrade) () Allow for the selection of a default Email Template for the Send Email process ...
Idea by jbrown | 14 May 2014 | 0 comments
I need a solution I am working on deploying Service Desk 7.5. Is there a way to create sub groups that do not show up in assignments dropdown. That list in my company could get quite ...
Forum Discussion by rrmarlatt | 13 May 2014 | 3 comments
I need a solution I'm trying to setup my ticketing system as follows: I have a main Helpdesk queue which all tickets come into and several other queues which tickets will be ...
Forum Discussion by JoshCMP | 11 May 2014 | 2 comments
Dear Symantec, Currently, Helpdesk Solution 6.0 can check the email box once every 3 minutes (and maybe more often than this), however, ServiceDesk 7.5 seems not to be able to go any more frequent than 5 minutes (and by default is set to run every 15 ...
Idea by QuietLeni | 09 May 2014 | 2 comments